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Complaint Details
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Initial Complaint
09/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I did not order a crate of wine, but I saw a temporary charge on my credit card for one. I was then sent an order number via email around mid-September of 2024, even though I had not ordered the wine. I called Omaha Steak's customer service and they said they would cancel the charge and the order (after pushing me to keep the wine case with discounts offered, which I did not appreciate). Then the wine arrives at my door via FedEx anyway, and I tell the FedEx driver to return it to sender. After the weekend of 9/21/24 I return to the wine sitting on my doorstep anyway, and my credit card has been fully charged for the wine. I tried every way to NOT have this wine delivered, I did NOT want it, did NOT order it, and yet here I have it with a charge on my credit card. I am filing this complaint as Omaha Steaks should not have sent me this wine or charged me.Customer response
09/25/2024
There is the order that came in after I specifically got confirmation that I did not have an order or subscription. My call with customer service was recorded on their end and they said I'd be receiving a refund which I never received.Customer response
09/27/2024
The company has finally posted a refund to my credit card. The entire process still felt untrustworthy.Initial Complaint
08/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The quality of the "steak" burgers as they have a strong liver taste not beef. The pork chops smelled like turkey cooking and did not take like a pork chop.
Business response
09/10/2024
This is in response to your complaint with the Better Business Bureau. We are disappointed to hear you were not satisfied with your gift shipment. At Omaha Steaks, we stand by our 100% Satisfaction Guarantee and would be happy to honor it for you. I attempted to contact you via email to resolve your complaint, and have not received a response. We can either replace the products you were dissatisfied with (with the same or comparable items) or we can refund the purchaser, whichever you prefer. Please let me know your preference by responding to my email or this complaint, and if there are other items you were dissatisfied please let us know and we can make it right. Thank you and we look forward to hearing from you.Customer response
09/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please replace the products with real pork chops that smell like pork and steak burgers that are steak burgers as you claim them to be.
Sincerely,
****** ********Initial Complaint
08/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered 8 filet mignon steaks , 2 days later placed new order for same . Told Me both orders Delivery 8-22-24 then 8-29-24 for only 1 order , they said computer didn’t process other order. Omaha steaks would not rectify these orders . Had to cancel order!!!! We received veterans discount plus sign up discount code. Omaha steak co. Not honest business!!!!!Business response
08/29/2024
This is in response to your complaint with the Better Business Bureau. We apologize for the experience you encountered. Our records indicate we did receive two orders, and you were contacted to verify you wanted both shipments as they will identical. Our records indicate we were asked to cancel both orders, so we apologize for any misunderstanding as well. We appreciate your business and would love for you to give us another chance. We would be happy to reinstate your order with the discounts you were already receiving. Please contact us at ************** if you wish to receive your order. Thank you and we look forward to serving you.Initial Complaint
07/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Steaks taste gamey. Like venison. Filets last night were old tasting and reminded me of my first deer. Quality has gone down hill since Covid will not purchase again, I have been an Executive chef for 25yrs and I know what flavor is, these steaks are tough and gameyBusiness response
07/26/2024
This is in response to your complaint with the Better Business Bureau. We are disappointed to hear about your experience; having been in business for over 100 years we pride ourselves in the quality of the Filet Mignon we're known for. We stand by our 100% Guarantee, and have refunded you for the Filet Mignon in your recent purchase. We appreciate your business and hope you'll give us another chance in the future. If you need any further assistance, please contact us at *********omahasteaks.com. Thank you.Initial Complaint
07/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On July 9 2024, * ****** * ***** ** received a shipment from Omaha steaks at my home **** *********** ** Radford, Va. I called Omaha steaks immediately. I explained that I had not ordered this merchandise and did not want it. I explained our account was under the name of ****** ***** not RFS. I asked lady how the order was paid for all she could give me was an expiration date of a credit card and told me she would have to forward this issue to another department and they would be calling me within two days I haven’t heard from anybody. After talking with Omaha steaks that evening, I opened the box. All frozen products were very soft, partially thawed. The lady also told me that this was on a repeating order I explained do not ship no more and cancel whatever she had. I was told again she could not do that or give me any further information on this order.Business response
07/25/2024
This is in response to your complaint with the Better Business Bureau. We apologize for any misunderstanding regarding your order. Our records indicate on June 8, 2024, an order was placed on our website; when placing the order, a monthly subscription plan was selected so that order would be shipped monthly. As a courtesy, we have refunded you for your recurring shipment and cancelled your subscription. Please contact us ********@omahasteaks.com if you need any further assistance. We appreciate your business and look forward to serving you again soon. Thank you.Initial Complaint
06/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I just received my most recent order. I received hot dogs, pork chops, chicken, meatballs, hamburger patties, but I didn’t seem to get any steaks. I can buy the above at my local grocery for $50. Where is the value in this? I order a sample pack from Omaha Steaks but don’t get any steaks? I bought this subscription to do better on my keto diet. What do I do now? ***** ****** ************* ***** ****Business response
06/07/2024
This is in response to your complaint with the Better Business Bureau. We are sorry for any misunderstanding regarding your purchase. Our records indicate you purchased this package on our website. We have many packages available and the product detail page will indicate exactly what you can expect to receive. Upon placing the order, you are sent an email confirmation which also details the items you purchased. In this package there were a variety of proteins, including 1 box of our Butcher's Cut Filet Mignon. The package you purchased is a great value with a wide variety of keto-friendly items. You can manage and change your subscription anytime by logging into your account on our website. If you need further assistance, please contact us at ************************ and we would be more than happy to assist you. Thank you for choosing Omaha Steaks, we GUARANTEE you'll enjoy your purchase, and we look forward to serving you again soon.Customer response
06/07/2024
* ********** ********
I am rejecting this response because: please cancel my subscription. Thank you.
S********* ***** ********Business response
06/12/2024
Thank you for your response. Your subscription has been cancelled per your request. If you wish to reinstate it, please login to your account on our website. If we can be of any further assistance, please contact us at ************************. Thank you for your business and we look forward to serving you again in the future.Customer response
06/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2******** and find that this resolution is satisfactory to me.
********** ***** ********Initial Complaint
05/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
19 MAY24 Initial Contact Bbb And FCC I AM BEING PYCHOLOGICALLY HARRASSED BY OMAHA STEAKS AIMED AT2 SEPERATE EMAILS I SEE AT LEAST 20 EMAIL OFFERS FROM THEM DAILY HAVE ASKED AT LEAST 70 TIMES OR MORE TO UNSUBSRIBE ME SO VERY UPSETTING ..WITH ME PHOBIAS ANXIETY GETTING UNDER NERVES. NEVER BROUGHT ANY THING FROM . CYBER STALKING ..ITS CALLED.JUST NOW 19 MAY 24. 10 :20 PM I LOOKED AT MY ***************** AN THERE ARE 4 FROM THEM IN A. ROW. I AM ABOUT TO SEEK LEGAL HELP .BBB PLEASE HELP NOT SURE IR CORPERATE OFFICE OFF OMAHA STEAKS. THR TWO EMAIL S BEING BOMBARDED DAILY ARE ***************** ***********************Business response
05/21/2024
This is in response to your complaint with the Better Business Bureau. We apologize you are receiving unwanted advertisements. We can confirm both of your email addresses have been unsubscribed from our list. The screenshots you shared are paid advertisements which are automated and shown to you by your email provider based on your online activity. They are not emails that Omaha Steaks sent to you, so unfortunately, this is not something we can control; however, you are able to adjust this in your email settings. Please contact us at ********@omahasteaks.com if you need further assistance. We appreciate your business and hope to serve you again in the future.Initial Complaint
04/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order number: ************ I made a transaction on Monday, April 15th with a promised delivery date of April 19th as we had 3 guests coming over for a feast that same night. 1-2 days passed and I never got any tracking email so I called them and they told me my order did not process and they never had sent me an email notification explaining why so I only knew because I had to take the initiative and call them. Then I had to be connected to another departement which I think was escalation and was interviewed uncomfortable questions like "how long have you lived there?" which was something very personal. Either way my order finally went through after all the hassles they put me through and because of their processing delay my order was scheduled for delivery on April 20th instead, in which I had to leave early out of town until Monday (April 22nd). I called and told them no one would be able to receive it and after several calls they agreed that the products would become stale and unsafe from consumption anymore, and they told me a request for a refund would be put through. I have been calling them back and forth yet they never really had put the refund through, which is concerning me. With all the "satisfaction guarantee" claims all over Omaha Steak's website, I believe I should have a peace of mind with this order, in which I did not and they had not provided a resolution to me, despite all the delays being caused by their lack of communication from the time I placed the order. I am just hoping the refund they promised would be honored immediately.Business response
04/25/2024
This is in response to your complaint with the Better Business Bureau. Per our 100% Satisfaction Guarantee, your purchase was refunded on 4/23/24. Please allow 5-7 business days for the refund to appear in your account. Thank you.Initial Complaint
04/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I saw a commercial for them. I called and placed an order about first of March. My order number is ************. I paid about $220 on my ******** card. (I have filed a dispute with ******** for $172). I ordered: four 10 oz NY strips - did not receive, 1 box grilled boneless chicken breasts but got 2 boxes, 1 box 4 boneless pork chops - did not receive, 1 8oz pkg fully cooked meatballs - did not receive, 1 box 4 oz potato au gratin - received, 1 box caramel apple tartlets - received, Omaha steak seasonings - received. I received but did not order one box hamburger patties, 1 lobster tail skewers. I called the 800 customer service number because they delivered it to the back door, rather than the front door which had to be thrown out. They sent a replacement box, which is described above. I don't want to talk to them. This was supposed to be our Easter dinner, and I had nothing to serve.Business response
04/05/2024
This is in response to your complaint with the Better Business Bureau. We apologize for the experience you encountered and have refunded your purchase in full back to your credit card. Please let us know if you need any further assistance. Thank you.Initial Complaint
03/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I PLACED ORDER 0N MARCH 3 107.45. DELIVERED ON MARCH 11 VIA US GROUND THE ORDER WAS THAWED WITH NO ICE PACK IN THE ORDER. I CALLED FOR A REFUND. THEY SAID I WOULD RECEIVE A CHECK FOR 50,00 AND A CREDIT FOR THE REMAINDER TO MY DEBIT CARD 57.45. IT IS MARCH 25 AND I HAVE NO CHECK. TODAY THEY SAID IT WILL TAKE 7-8 WEEKS MORE FOR THE CHECK, I ASKED IF THEY CAN SEND 50.00 TO MY DEBIT CARD. THEY SAID NO. I WANT MY 50.00. I AM DISABLED LIVING ON FIXED INCOME.Business response
04/02/2024
This is in response to your complaint with the Better Business Bureau. We apologize for the experience you encountered with your purchase, and the delay in sending your refund. Your refund was overnighted on 3/28, and delivered successfully on 3/29. Please contact us at ************************ if you need further assistance. Thank you and we look forward to serving you again soon.
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107 total complaints in the last 3 years.
45 complaints closed in the last 12 months.