Business ProfileforIrving Energy

I belong to many Gas Rewards/Debit programs. I have never had the amount of issues I've had simply trying to get customer service and clear up confusion over using their program than I have with Irving Oil. The **************** is absolutely horrific and time wasting. And HOW TO CORRECTLY USE the rewards/debit program is confusing! Just today, as ONE example, I have screenshot proof of having held on the phone for TWO HOURS to ask questions of the Rewards program due to a lot of confusion and discrepancy of what is told by Rewards and Zipline ***** etc. AND to make things even worse the whole time there was a VERY obnoxious short digital music mess repeating itself over and over and over. I wish the top brass at Irving Energy could be forced to keep that going in THEIR ears for 2 hours!! Is this a deliberate ploy to have customer get disgusted and hang up?? After that long of a time I did the option of requesting a 'Priority Call Back' - Well, that was over an hour ago and no call back so if I had kept holding I would now be 3 HOURS IN on waiting for someone to take my call, I do not recommend using Irving Oil unless you absolutely have no other options! I am in the ** area for 2-3 months each year and wanted to be able to use them for gas (the only option in the remote small place I park my RV.) Shame on them!!!!!!!