Business ProfileforBill Dube Ford-Toyota, Inc

************ 29DEC24, 1400 during check-in I presented a coupon for service discount, the discount was incremental based on the cost of the service. The service representative provided their email address for me to forward it for proof, I did so during check-in. Upon check-out I did not notice the discount was not there, I called and sent an email as soon as I got home at 1930. The message went unanswered. I called the next day and the service rep was not available. I called again the following day and the service manager was not available. From there I sent several follow up emails that went unanswered to the service rep. ** 31JAN24 I got the service rep on the phone. He offered that we could take money off my next service, I said I would not accept that option and I wanted a direct credit back to my card. He said he would go through the right channels and make it happen. It is now 14MAY24, I threatened to contact the BBB if I did not receive a refund. He then claimed he did not have an email. I said it was in the email chain he replied to and I shared the email with him again. He claimed the timestamp was after the service, I sent a snip with the circle timestamp of 1408, time during check-in. I do not know what time he was looking at. I have cc'd his manager at this point. 5 months I have been working on this simple request and adjustment.