Business ProfileforMeineke Car Care Center

In August I brought my Grand Jeep Cherokee to Meineke for an inspection sticker. I was aware at the time that I was prob going to need a few things (tires, oil change and an alignment). I had no alerts on my car at the time. As expected I needed all of these things. And my car failed inspection due to brakes. So I had an oil leak fixed, oil change, alignment, new brakes and rotors for the front. I picked up my car and the next day my check engine light came on. I called and brought it back in. I was told I needed new spark plugs. So I paid for the spark plugs and got 4 new tires. I again picked up my car and the check engine light came back on. I returned the car and they said they cleaned everything up and cleared the code. I picked it up on the 11th of September and on the 12th the light came back on. I called and they told me to bring it in on Monday morning. I drove my car there and the next day I was called and informed that my car wouldnt even turn. It sat in the parking lot until Friday when I called and they said a master mechanic would be out the next day or 9/23. That didnt happen. It was looked at late 9/24 and after I called (because Meineke hadnt called me themselves since the 16th) they told me they think its the starter. Today (9/25) still no call for an update. I called at 3pm and was told they were hoping the part would come in and the car would be done tonight but they would call me to let me know either way. 7:30pm and no update. I havent had my car in nearly 2 weeks. I didnt have a check engine light on prior to bringing it in for an inspection. When I asked them to fix the check engine light they charged me over 600 for spark plugs and that was not the issue. The only updates I have gotten are when I reach out to them. Generally when I bring in my car for service I am texted images and quotes for all work to be completed with a reason why. I have not received any of this. I called the regional manager and texted without response.