ComplaintsforCampers Inn of Kingston, Inc.

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jeff H*****, We (**** *** ****** *********, *** ****** ******* ** ********* ** *****) are writing to you in regard to our experience with CampersInn in Kingston New Hampshire. We own a 2014 Forest River, Rockwood Roo 23IKSS hybrid camper, vin number *****************. We are to ,our understanding, the third owners. We purchased this product because of the quality of there construction. When their products are taken care of, they can last forever. When we purchased the camper, we noticed there was some delamination on the front fold out bed. We knew that meant there was some water damage and possibly leak. We then realized there was no weatherstripping on the bedside of the door. We went ahead and installed new weatherstripping ,made some adjustments to the handles and we no longer had any leaks. After about a year, we noticed that the delamination was getting worse, due to the fact that water had already penetrated inside frame and was unable to dry out. We decided to have the door replaced. We researched certified Forest River dealerships, and decided to go to Campers Inn, in Kingston, New Hampshire 146 Route 125 Kingston NH 03848 Phone# 603-642-5555. Because they were a recommended through Forest Rivers website being a certified dealership. We called Campers Inn ,spoke to Jamie , explained our situation and she gave us a quote of $1503.72. $429.79 bed frame, $82.62 D seals w/ black and 3M,( which was never installed).$8.97 U channel white( which one, along the front of bed was not installed).$399.29 for shipping and handling.$550.00 for labor. We gave a deposit of $941.38 on 7/5/24 and given a date for drop off of 7/30/24. We dropped off the camper on 7/30/24. We got a phone call that our camper was finished and we can pick up 8/5/24. When we arrived we were asked to pay remaining balance without seeing the camper, we said we would like to look at the camper first and then would pay. They said it was not a problem. We did a quick look at the camper and noticed that there was no weather stripping on bed frame. We were told it doesn't come with it. We decided to just pay the balance $562.34 and take it home. When we got home , we attached weather stripping to the bed frame, because there was rain in the forecast .Upon further inspection we noticed that the brackets to close the bed door were not caulked and that one of the brackets was on crooked. We then noticed a lag screw was put on crooked and went through the bed frame making a hole and compromising the bed frame . We also wanted to make sure the door sealed well . When we tried to close the bed door we noticed the brackets were put on at different heights. We then realized the door was not closing, correctly( racked). We immediately called Campers Inn and spoke to Jamie. We were told to bring the camper back and take pictures and text them to 1 603 642 5555 Pete F*******,* ( see attached copy of text messages). We then went ahead and tried to close the door and the locking mechanism broke because the laches were on wrong. We returned the camper the next day 8/6/24. We were told they were getting new closing mechanisms and putting a rivet in the hole that that the lag screw comprised the bed frame.* Rivets are for attaching two pieces of metal together, NOT for filling a screw holes! After no communication for 10 days.We texted Pete F******* on 8/16/24 to find out any updates. He texted back stating " The new brackets and lock mechanisms have arrived. Tech Joe was finishing a repair on another camper and should be done by end of the day. He was not in that weekend and will be on it first thing Tuesday 8/20. I will keep you posted."* With no updates for another 3 days, we called on Friday 8/23/24 at about 10 am and left a message asking for any updates. We didn't hear back , so at 12:47 pm we then texted asking for updates. We received a text message stating that my camper was in Tech Joe's bay and was still making adjustments to the new front clamps and will receive an update by end of day. We received another text from Pete F******* stating the weather stripping was causing an issue and he would be working on it through out the next day.* On Saturday 8/23/24 We received a text message from Pete F******* saying his tech finished adjustments and that he would touch base with us on Monday AM 8/26/24 to pick up our camper.* We did not hear from him! We decided to go to Campers Inn in the afternoon on 8/26/24, to find out status of our camper, since we did not hear from anybody as promised. When they brought the camper out, we opened it up to find a walkie-talkie and a can of beer and give it to Jamie. At 12:58 we received a text from Chris R** saying that Tech Joe doesn't drink on the job and that maybe the camper was left unlocked in the lot! Possibly a customer was in your camper and left it there. They would also get to the bottom of what happened and get back to us with some answers.* As of today we have not heard from anyone! First off, Tech Joe and, or any authorized personnel should be the only person allowed in our camper. When camper is not being worked on, it should be in a secured area and locked, where customers do not have access! Customers should not be allowed to drink in or around the lot! Drinking on the job should be prohibited, after all family's safety is at stake! Drinking will impair workmanship. When we got our camper home, we opened up everything and found that the adjustments that were made by Tech Joe ,was to removed the weather stripping from the bed because he couldn't get the door to close properly. Upon further investigation we found that the locking mechanism was installed at different high's again and was causing the door to rack. We had to reposition the locking mechanisms to insure proper closure of the door. We also had to purchase more weather stripping so door would seal correctly. We also found that the hole Tech Joe made with the lag screw was in fact riveted but he also put another rivet on the other side, compromising the bed frame yet again. We also had to re caulk everything Tech Joe did, due to such shoddy workmanship! We would think alcohol had something to do with this. We also found the plastic strip that holds the canvas in the track was never installed and damage was done to the camper when installing the door. Also there was a screw missing on the outside of the bed frame door hinge and a black plastic, U washer was missing from the drives side bed frame support bracket. We have included pictures of all shoddy workmanship and damage that was done to our camper. We are very disappointed and dissatisfied with the services and workmanship of this, Forest River recommended certified dealer. We want to be reimbursed $1503.72 + 25.99 for the weather stripping, total $1529.71. Respectfully, **** *** ****** ********* 

  Business response

  09/13/2024

  We have reached out to the customer, the GM and me, with no response. The customers initiated the repairs by ordering the door through our parts department, and not having us perform an estimate. This is not anybody's fault just part of the series of events that has us answering to the BBB. Their rv is a 2014 model and the door we installed is more designed for a 2024 year model. Most likely not much difference, but it did need adjustments. The customer added extra gaskets to their original door probably due to it not sealing properly. The bunk latches on this rv were severely sun damaged, and when we went to latch the new door to the rv, the bunk latches fell apart. We had added the additional gaskets to the door as they requested even though the factory does not require it, as long as the bunk latches work properly. The new door did close properly without the added gaskets, and that is how the customers took the rv from our lot, without the extra gaskets. We installed new bunk latches in the front, at a cost of $461.03, as they broke on our watch, but the sun severely weakened them. We did install the brackets on the top of the new door that allows the bunk latches to secure the door to the body. When we installed them, a screw did go in a bit crooked and caused a small hole in the door frame. We installed a rivet, like the factory did, to fill the hole. The extra rivet does not compromise the performance of the door. The bunk brackets are not exactly at the same height, but are within factory tolerance and close the bunk door properly. We will inspect that door whenever they feel the need.
  My GM is willing to refund partial labor costs, but the RV is better off now than when it arrived here. The door is replaced and functional, it did take a bit longer, but it is functional. 
  In regard to the beer can left in the RV, my GM and I interviewed all parties involved and feel confident that the tech that worked on it did not bring the can into the rv.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern,I purchased a new camper on May 19th, 2024 from Campers Inn, Kingston NH. Upon purchasing the camper, I had a laundry list of issues that was due to neglect of the business. I made Campers Inn aware of my initial findings on May 30th, 2024 which included missing/damaged parts and missing seals around the roof vents which I was informed required maintenance every 90 days to stay within manufacturer warranty. I also noticed water damage inside a cabinet under the vent that was not sealed.During my first trip I encountered electrical issues including the fridge and air conditioner not cooling properly and outlets not functioning.When I brought the camper in for maintenance for the air conditioner and fridge, I addressed the roof vent . I called multiple times in the month my camper was with Campers Inn. I was told the parts were on back order but when I called back three weeks later was informed the part was not ordered and they were waiting on a warranty approval. Within this time period, the ** began working and Campers Inn was unable to tell me how it was resolved. In addition, when I picked up my camper after resolving the ** and fridge issues, they had created a 2x2 hole in the ceiling in which they attempted to cover, the LED lights on the outlets were no longer working, holes were put in the cushion between the couch and table and they attempted stapled the ceiling in attempts to fix a manufacturer error which cosmetically looks bad.I've given Campers Inn ample time to communication with me, and they've yet to find a resolution.

  Business response

  08/15/2024

  We have been working with *********************** on all of his warranty concerns. We were able to resolve some and needed authorization from the manufacturer to order replacement parts and get the time approved for those repairs. We did, in an attempt to resolve a ceiling panel issue, damaged a panel we need to replace. He is aware we have ordered such panel. We did identify a leak concern in 2 of his slideout windows, both ordered. The trim fabric around his dinette was secured by the factory with staples leaving marks, so both those pieces are ordered along with a fabric panel for his lower bunk bed area. We have a wall panel for his slideout ordered as it has a deep scratch that was not repairable to his liking. We have a refrigerator door ordered as it has a small dent due too poor design from the factory allowing the door to come in contact with a countertop. The mirrored glass door in the bathroom was ordered as the original has too much sealant on the backside holding the mirror to the door. we have ordered 2 usb charging ports due to the led light that is built into them, one is dim, one does not illuminate.  We did send pictures of the vent on the roof he feels was missing sealant to ************, the manufacturer of the *** and they agreed with Campers Inn that there was not sealant missing, the vent does not need to be sealed all the way to the vertical base of the vent due to it having a 1" ****** that is mounted over the rubber membrane, with a putty gasket, then sealed to the rubber membrane like all other items mounted to the roof. He has stated I was giving false information, that the vent is mounted on the plywood decking, then the rubber would go over it. I told him the membrane goes down first, then vents are installed afterwards.

  We are trying to help him the best we can, following warranty procedures. I think he feels this unit leaked water due to some woodgrain patterns on luan panels in a storage area. I used a moisture meter in numerous areas and found nothing, I told him if it had leaked for as long as he thought, that wood in question would have been destroyed. I have been in contact many times updating him via email. We are currently waiting on warranty parts. My Gm is working with the factory for options per Mr *********** request. 

  Customer response

  08/15/2024

   
  Complaint: 22143030
  
  I do not accept the business's response as a resolution to my complaint because: [You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  the sealant that was around the roof vent in question was separating from the vent and their mechanic verified that. The fabric between the couch and table was not damaged upon my delivery to them for repairs they caused this. There is more than one ceiling panel that was attempted to be reattached that is still not properly attached and the product used to fill the staple holes is a material that does not match and it very noticable upon entry. I purchased a new camper and the product I now have is not that. I do not have the confidence that this shop can repair this to a satisfactory condition due to the attempt at the previous repairs. I have had more damage to the camper every time I arrive to look at it or pick it up. 
  
  Sincerely,
  
  *******************************

  Business response

  08/21/2024

  We have been in communication about his concerns, and the parts that are ordered. He alerted me that the repairs need to be done by mid September, which I agreed could be done. I told him that the ceiling panel concerns, are typically how the units are built. I did tell him my ******* will be doing the work, and we are adding matching ceiling battens on all the seams on the ceiling and it will look factory. He has the camper, he has been using it as all the concerns are cosmetic, and do not hinder the performance of the trailer. The sealant is factory standard, they allowed us to add more sealant, but it is within the factory specifications. We are going to repair the ** per the factory warranty and we will schedule him in soon, once we know when all parts will be in.

  Customer response

  08/22/2024

   
  Complaint: 22143030
  
  I do not accept the business's response as a resolution to my complaint because: I do not believe windows leaking is cosmetic. This has kept me from being able to keep my slide out open while I have the camper to prevent further damage. The photo attached is the ceiling in when entering from the bathroom and as you can see the product applied to the ceiling is very noticeable and that is not what any of the other campers I looked at before purchasing had or looked like. The roof vent regardless of the sealant went to the vertical portion or not doesnt matter the sealant that is lapped over the ****** was separating and lifting. This may have only allowed for water to get behind this when snow or ice build up was on the roof. Again communication issues this week when I was told all parts were ordered and only one part was left to arrive and when I asked what was ordered I was given a list and then told that we were still waiting on two parts. 
  
  Sincerely,
  
  *******************************

  Business response

  08/23/2024

  The customer told me the water that collects in the window is minimal. I was mistaken, 2 parts are still inbound, with one of them scheduled today for delivery. The only thing left is the fridge door, which has a tiny ding in it and does not affect the performance of the refrigerator. I will be emailing him to plan a drop off date. ************************ is unhappy with the Contruction of the rv, but it is the same rv he walked through with his salesperson to purchase. Rv's are built with staples and pin nails in certain areas. The factory sometimes uses putty to cover their staple holes that does not perfectly match. We will do our best to get the ceiling panels and the staple marks to his liking, but it is an RV and not a house, they are built differently. Again, none of his items keep him from using the *** he used it 2 weekends ago and that is when he noted the second window that was allowing water in heavy rain to accumulate in the frame of the window. Again, the roof sealant is acceptable per the manufacturer however, we allowed our tech to add more sealant in his areas of concern. We did not do this because sealant was missing, but to appease the customer.

  Customer response

  08/26/2024

   
  Complaint: 22143030
  
  I do not accept the business's response as a resolution to my complaint because: 
  Your justification for poor workmanship and craftsmanship is that it is just an RV and not a house. That is just plain unacceptable. Im starting to realize why your mechanics think that this would be acceptable based off of your response. I think it is time for a reevaluation of the standards the service department is held to. A window leaking in any amount is not acceptable whether it is a house or an RV. I have still yet to see the response from Forest River that lifting and separating sealant from the vent is an acceptable condition.
  Sincerely,
  
  *******************************

  Business response

  08/27/2024

  Good Morning, I did not mean to sound like we do not care or take Mr *********** concerns seriously. I was just trying to explain how these Rv's are built, that is all.  I will walk my lead technician through all the repairs, and inspect the final product, along with the *** I am confident he will be happy with our repairs. I will get the response from Forest River in regards to the gaps in sealant ************************ saw, and how that the sealant pictures he sent of gaps to me, I forwarded to ************, and they felt the sealant applied to that vent was acceptable. I agree any lifting or loose sealant is a concern but that is not what he sent me to look into. Again, we will thoroughly go through all of his concerns once the ** is dropped off .

   

  Thank you,

   

  *****

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a camper from Campers Inn in June 2024. The day we were driving the camper off the lot we noticed a lot of water pouring out from the front of the camper. A technician looked quickly and said it was just excess water and that there was not problem. A week later the camper was taken to a campground. Right away we noticed water on the floor. A lot of water and within 10 days the refrigerator stopped working. We took the camper back to campers in where it has been for over a month. Week after week, calling and going there we still have no answers and no idea when the camper will be repairs and returned. Service say's they are looking into it or waiting for parts. They are checking ETA's of parts but a week later still no answers. I am 75 years old and I feel like I am being taken advantage of. I would like a replacement camper for the obvious "Lemon" I received.

  Business response

  08/06/2024

  We have been following the warranty process the manufacturer of the refrigerator has in place to determine the proper repair for their appliance. We had submitted the form the manufacturer requires with information to help determine the next step of action. It has been determined the control board for the fridge is faulty, and they have sent a new one to replace. I spoke to ******************** daughter this morning, and explained I was able to talk to someone at the manufacturer, and tracking shows the board to arrive here tomorrow, Wednesday August 7th. I told her she would here from us tomorrow afternoon, or early Thursday morning as to the status of the warranty repair. She agreed. 

  Warranty work can take time to get the authorization to repair appliances. We are not trying to make his RV experience a bad one, but we have processes that need to be followed.

  The water leak was some sealant needed in the shower stall that was repaired when they first dropped off. We are not just waiting on the warranty control board, per their protocol.

  Thank you

   

  *****

  Customer response

  08/16/2024

   
  Complaint: 22099088
  
  I do not accept the business's response as a resolution to my complaint because: Still have not fixed the problems. The camper is still at the dealership. The summer is almost over with the camper barely being. This is a brand new camper and this should not be happening. They are selling JUNK!!!!
  
  Sincerely,
  
  *************************

  Business response

  08/20/2024

  We had spoken with the customer, and alerted them we were going to install a loaner refrigerator to use until their new fridge was received.  We just found out the new fridge is leaving the manufacturer tomorrow, so his new fridge should be here late this week, or early next week. We installed the loaner fridge on 8/9/24, and they were coming to take the rv to use. They did not show up or call to let us know plans had changed. We will let them know once the new fridge is in, or they can come take it today and bring it back upon the arrival of their new refrigerator. 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  At the beginning of august I notice the seal on the back right of the camper has blow open, water was leaking into the frame (Thankfully not the interior of the camper) I booked an appointment for The Campers Inn in Raynham they only had an appointment for November 1st, so i took it and watch the seal like a hawk when it rained i would cover it and such. The seal was replaced by the Raynham store and they tried to submit it via a warranty but it was denied by Forest River doing to the seals being "Routine Maintenance" ok. Well i sent a email to the Kingston store explaining that this situation is not alright considering i had the camper for 6 months at that point and the seals started to fail without any damage or reason. I sent an extremely nice email to the sales person and included the Raynham store reps. No response to my email for weeks. So i tried calling the store multiple times leaving messages with no response. Only after the business manager of the Raynham store sent a follow-up email to my original email asking for an update did they call her directly and say they would not pay for the work to be completed. They did not even have the common courtesy to call me directly and explain why they wont pay for it. In the end Raynham dropped the price because they were also frustrated about the situation. So in total the $800 dollar re-seal cost me just over $400 dollars because of the goodwill of ********* at the Raynham Campers Inn. The Kingston Campers inn acted like a bunch of sleezy salesmen who do not stand behind there product. Paid $16,000 for a pop up and they did not have the common decency to call me back or answer my email. I would like my money back and i would like the Kingston Campers inn to take some ownership of the problem. Seal's fail, i get that. But they do not fail after 6 months of purchase.

  Business response

  03/11/2024

  We had seen his Google review and I actually reached out this morning to let Mr. ****** know we will reimburse the monies spent to have his roof and camper sealed. Warranty doesn't typically cover sealants and that is why it was denied, but we are working on getting his monies paid back to him. I told him we would be back in touch soon.

  Customer response

  03/19/2024

  
  Better Business Bureau:
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** 21412929, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased NEW Travel Trailer 2/23/2022. Charged $995 for "peace of mind pick-up" Upon picking up the trailer there were several noted issues: -Dent in refrigerator -Tear in the awning -Grey water tank sensor no functioning -Seller agreed to install a second battery and that was not done I needed to accept the trailer because I had a planned trip the same week. Campers Inn made note of these issues and said they would be in touch to remedy the situation. I never heard from Campers Inn again. I made several calls to the Service Department and did not get a call back. After several attempts I emailed the sales person on 09/06/22 to find out why no one has called me. In November I finally got a call back from the service department and they said they have not been able to get parts and that everything was documented and they will be in touch. After not hearing from them all winter, I followed up in April of 2023. After several weeks an service team member from Merrimack (Kiersten) called me back and said all the notes were in tact, but she needed to do some research on the issues and would get back to me. I never got a call back. In June 2023 timeframe I was able to connect with service in Merrimack and they said that since I bought it in Kingston I would need to follow-up with them. In that same month I called Kingstone service and was directed to Shelley. She called me back on 8/2/23 and said she "has a note to her warranty administrator and she would be in touch to schedule me". It is now 9/9/23 and I have not heard back. This was a NEW travel trailer. It has been 19 months since I purchased this and I have not been able to get this business to provide what I purchased. It is only from my constant pursuit that I even get a call back. I have been more than patient and would like this resolved.

  Business response

  09/11/2023

  Good Morning, we absolutely owe *** ****** the repairs. We had initially thought he was taken care of by our sister store in Merrimack, and then he called Shelley early August and told us Merrimack wanted it to come back here...no problem.  We need to track the parts as some show undelivered as of yet. ********** has been slow in the past getting us warranty parts. The awning fabric I will need to reorder as it has been here a while and doesn't store well, so Shelley will work on that. I do know they tried to get authorization before, but attaining the authorization was slow, and added to the delays. We will be back in touch to schedule the repairs here, in Kingston. Once we have a good idea of when we will have the parts all here, we will schedule *** ****** ***

   

  Thank you,

  Chris R**

   

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2022 Rockwood RV on 19May2022. Picked up the RV on 11June2022. Traveled from Kingston, NH to Cumberland, ME with the RV. On 16 June I installed the tire pressure monitoring system which came with the RV. Two of the tires showed a PSI of 20 and 40. The other two showed 80PSI (the required PSI). Filled up the two to 80PSI. Continued to check PSI over the next two weeks. One tire was losing 3 pounds per day the other was losing a pound per day. On 30 June removed one tire that was losing 3 pounds per day and took to local tire shop to have it repaired. Tire shop said it was a defective tire. Called Tony Vitone on 1 & 2 Jul left message. Received call from Tony on 2 July to replace tire and send him the bill which I did. Replaced tire on 5 July. Left for camping trip on 8 July. Still losing air. Took tire to local tire shop near campground area. Advised that the rim was defective. Showed me where air was leaking out of the rim. Called Tony on 15 and 16 Jul left message. Talked to Tony on 16 Jul reference the problem with the rim not the tire. He asked me to send him pics of the rims. Send off pics that Tony had asked for. Asked Tony to keep me posted on the progress. I'm having to bring a compressor with me on camping trips. Have to put air in two tire every time I move the camper. Didn't hear from Tony until I sent an e-mail to the dealer ship on 10 August completing about the lack of action on this matter. Tony called on 11 and 12 Aug stating that he was working the problem and would try to get the two new rims shipped direct to me in Cumberland. It is now 2 Sep and have not hear anything from Tony or the dealership in over three weeks. I have a concern that the defective rims could fail at any time that I'm driving down the road and cause an accident. This could and should have been resolved back in July. I have been on four camping trips with the new RV and each one came with undue stress because of the rim issue.

  Business response

  09/06/2022

  We did find out he was having issues with his rims, with his help getting information off of them (he was at his home and not at our dealership), we got the rims authorized for replacement and ordered on 8/12. I have reached out to the manufacturer for an update on the rims and will update the customer once we find out. It is a normal warranty procedure and we are not trying to inconvenience the customer.

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2022 Rockwood 1940LTD pop up tent trailer on March 15, 2022 (see attached purchased order). I picked up this trailer on May 6, 2022. Upon opening up the tent trailer on this date we noticed 2 fans missing and damaged entryway door frame(see attached pictures). Contacted Campers Inn by email (see attached email)/phone and was told that both of these items was ordered and shipped out shortly. Here we are 3 months now without neither item in hand. I have called Campers Inn every few weeks to check-in on status and they keep stating "they will call me back" and never do. I'm asking for either items or credit for not having these items that came with the trailer. Thank you.

  Business response

  07/28/2022

  I apologize for the delay, the thresh hold is in, but they sent the wrong part that were supposed to be the fans. We did receive a stock order of them so all 3 items will go out in the mail tomorrow. Again, we apologize for the delay and let me know if there is anything else needed.

  Customer response

  09/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  05/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a camper in august 2020. It had a few items to be addressed. I reached out several times and received excuses after excuses. I wrote a Google review and received a nasty email from the manager regarding my review. They showed up 1 time with 1 item to be replaced only to find they ordered the wrong item ( this was after they did a site visit to get the correct part information)) then I got 1.5 years of Covid excuses. I reach again and was told that all parts were in , never received a call to schedule. I have reached out to Chris R**, the manager ( my contact all along) and at this point I have not received any correspondence back. This has been a 2 year process with no result and poor customer service

  Business response

  05/27/2022

  Good afternoon,

   

  We apologize for the delay in repairs, but this is an Rv on a seasonal site, and road service is tough to handle. We will go out Friday 6/10 to complete the repairs.

   

  thank you

   

  Chris

  Customer response

  05/31/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17259649, and find that this resolution is satisfactory to me.
    I only wish it didn’t take me reporting them to the BBB for a resolution. The communication has been horrible on their part. Now let’s see if there is follow through on the repair date 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  01/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  1. On 7 May 2020, we purchased a Motor Home, Vin #:*****************. 2. On 24 March 2021 I took the RV for NH State Inspection, and it FAILED due to NO Taillight or Marker Light on Rear. 3. On 29 March 2021, I went to ********** for Warranty Repair of this not working Taillight / Marker Light. 4. On 8 April 2020, following the recommendation of **********, I delivered the RV to Campers Inn RV for Warranty Repair of the failed Taillight / Marker Light Repair. 5. On 8 May 2021, I paid $139.92 for this repair. 6. My 1-year warranty expired on 6 May 2021 - exactly ONE day after Campers Inn RV completed the repair. 7. I USPS mailed them on 13 December 2021, and to date have received neither phone call nor correspondence from Campers Inn RV. 8. I am not asking for mileage or gasoline expenses for 2-wasted round trips on a non-existing brake light repair. 9. I am only asking for $139.92 for the repair completed 1-day after the warranty expired.

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2022/01/12) */ Good afternoon, We had tried to explain to Mr.******* that blown fuses are not covered under warranty regardless of being within the 1 year warranty period or not. He feels the RV is missing a 3rd brake light when in fact it is a longer light assembly that houses 3 individual marker lights, and a camera. He went to get a Nh state inspection and it failed because that facility does not know it is not required to have a 3rd brake light, it is an RV, not an automobile. However, we did reimburse him for that bill, for when the shop that failed him, still charged him. The customer did receive and cash that check end of July. If all he wants is the $139.92, we will gladly pay it, but it does not mean it was a warrantable item not covered, but something Campers Inn would like to do for him. He has been asking for money for the failed state inspection, we called and left a message that the check was sent and cashed by him, and now he wants another bill taken care of. This will be the last item we will cover as a goodwill gesture. Thank You--Chris R** Consumer Response /* (2000, 7, 2022/01/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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