Business ProfileforCampers Inn of Kingston, Inc.

Jeff H*****, We (**** *** ****** *********, *** ****** ******* ** ********* ** *****) are writing to you in regard to our experience with CampersInn in Kingston New Hampshire. We own a 2014 Forest River, Rockwood Roo 23IKSS hybrid camper, vin number *****************. We are to ,our understanding, the third owners. We purchased this product because of the quality of there construction. When their products are taken care of, they can last forever. When we purchased the camper, we noticed there was some delamination on the front fold out bed. We knew that meant there was some water damage and possibly leak. We then realized there was no weatherstripping on the bedside of the door. We went ahead and installed new weatherstripping ,made some adjustments to the handles and we no longer had any leaks. After about a year, we noticed that the delamination was getting worse, due to the fact that water had already penetrated inside frame and was unable to dry out. We decided to have the door replaced. We researched certified Forest River dealerships, and decided to go to Campers Inn, in Kingston, New Hampshire 146 Route 125 Kingston NH 03848 Phone# 603-642-5555. Because they were a recommended through Forest Rivers website being a certified dealership. We called Campers Inn ,spoke to Jamie , explained our situation and she gave us a quote of $1503.72. $429.79 bed frame, $82.62 D seals w/ black and 3M,( which was never installed).$8.97 U channel white( which one, along the front of bed was not installed).$399.29 for shipping and handling.$550.00 for labor. We gave a deposit of $941.38 on 7/5/24 and given a date for drop off of 7/30/24. We dropped off the camper on 7/30/24. We got a phone call that our camper was finished and we can pick up 8/5/24. When we arrived we were asked to pay remaining balance without seeing the camper, we said we would like to look at the camper first and then would pay. They said it was not a problem. We did a quick look at the camper and noticed that there was no weather stripping on bed frame. We were told it doesn't come with it. We decided to just pay the balance $562.34 and take it home. When we got home , we attached weather stripping to the bed frame, because there was rain in the forecast .Upon further inspection we noticed that the brackets to close the bed door were not caulked and that one of the brackets was on crooked. We then noticed a lag screw was put on crooked and went through the bed frame making a hole and compromising the bed frame . We also wanted to make sure the door sealed well . When we tried to close the bed door we noticed the brackets were put on at different heights. We then realized the door was not closing, correctly( racked). We immediately called Campers Inn and spoke to Jamie. We were told to bring the camper back and take pictures and text them to 1 603 642 5555 Pete F*******,* ( see attached copy of text messages). We then went ahead and tried to close the door and the locking mechanism broke because the laches were on wrong. We returned the camper the next day 8/6/24. We were told they were getting new closing mechanisms and putting a rivet in the hole that that the lag screw comprised the bed frame.* Rivets are for attaching two pieces of metal together, NOT for filling a screw holes! After no communication for 10 days.We texted Pete F******* on 8/16/24 to find out any updates. He texted back stating " The new brackets and lock mechanisms have arrived. Tech Joe was finishing a repair on another camper and should be done by end of the day. He was not in that weekend and will be on it first thing Tuesday 8/20. I will keep you posted."* With no updates for another 3 days, we called on Friday 8/23/24 at about 10 am and left a message asking for any updates. We didn't hear back , so at 12:47 pm we then texted asking for updates. We received a text message stating that my camper was in Tech Joe's bay and was still making adjustments to the new front clamps and will receive an update by end of day. We received another text from Pete F******* stating the weather stripping was causing an issue and he would be working on it through out the next day.* On Saturday 8/23/24 We received a text message from Pete F******* saying his tech finished adjustments and that he would touch base with us on Monday AM 8/26/24 to pick up our camper.* We did not hear from him! We decided to go to Campers Inn in the afternoon on 8/26/24, to find out status of our camper, since we did not hear from anybody as promised. When they brought the camper out, we opened it up to find a walkie-talkie and a can of beer and give it to Jamie. At 12:58 we received a text from Chris R** saying that Tech Joe doesn't drink on the job and that maybe the camper was left unlocked in the lot! Possibly a customer was in your camper and left it there. They would also get to the bottom of what happened and get back to us with some answers.* As of today we have not heard from anyone! First off, Tech Joe and, or any authorized personnel should be the only person allowed in our camper. When camper is not being worked on, it should be in a secured area and locked, where customers do not have access! Customers should not be allowed to drink in or around the lot! Drinking on the job should be prohibited, after all family's safety is at stake! Drinking will impair workmanship. When we got our camper home, we opened up everything and found that the adjustments that were made by Tech Joe ,was to removed the weather stripping from the bed because he couldn't get the door to close properly. Upon further investigation we found that the locking mechanism was installed at different high's again and was causing the door to rack. We had to reposition the locking mechanisms to insure proper closure of the door. We also had to purchase more weather stripping so door would seal correctly. We also found that the hole Tech Joe made with the lag screw was in fact riveted but he also put another rivet on the other side, compromising the bed frame yet again. We also had to re caulk everything Tech Joe did, due to such shoddy workmanship! We would think alcohol had something to do with this. We also found the plastic strip that holds the canvas in the track was never installed and damage was done to the camper when installing the door. Also there was a screw missing on the outside of the bed frame door hinge and a black plastic, U washer was missing from the drives side bed frame support bracket. We have included pictures of all shoddy workmanship and damage that was done to our camper. We are very disappointed and dissatisfied with the services and workmanship of this, Forest River recommended certified dealer. We want to be reimbursed $1503.72 + 25.99 for the weather stripping, total $1529.71. Respectfully, **** *** ****** *********