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Find a Location

ECCO USA Inc. has 56 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforECCO USA Inc.

    Wholesale Shoes
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    41 complaints closed in last 3 years

    29 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    ECCO USA Inc. has 56 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      16 Delta Dr, Londonderry, NH 03053-2328
      BBB File Opened:
      2/4/2005
      Years in Business:
      21
      Business Started:
      3/1/2003
      Business Incorporated:
      12/29/1995
      Type of Entity:
      Corporation
      Alternate Business Name
      • ECCO Retail LLC
      Business Management
      • Mr. Mary Garvey, Complaint Handler
      Contact Information

      Principal

      • Mr. Mary Garvey, Complaint Handler

      Customer Contact

      • Mr. Mary Garvey, Complaint Handler
      • Ms. Kelly Blanchard, Director of Sales and Service
      • Ms. Shelby Barsalou, Compliance Specialist
      Additional Contact Information

      Fax Numbers

      • (603) 537-9321
        Primary Fax

      Email Addresses

      Customer Complaints

      41 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      19 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Leo L

      1 star

      09/29/2024

      Ecco shoes disintegrate. I used to swear and promote the brand. What A shame, recipient wearing nib golf shoes and sole disintegrating before 1st hole. What???!!! It is unacceptable. Besides the money factor, Ecco could be more remedial and apologetic instead of posting abrasive responses here and everywhere and especially with ecco enthusiasts who have suffered not only financial loss because of this ridiculous (what the ****, now we have a hydrolysis, a diagnosis for shoes?!!!) and whatever reasons and excuses they want to come up with??? Frankly even the dollar store or whatever brand what have you do not have this happen. Terrible!!! Unacceptable! My closet is full of ecco shoes in boxes well kept in optimal environment. I go for a walk and have to call a cab or help with disintegration like black rice falling all over. I am appalled at their responses and attitude. **** would had been my go to and recommendation. Now I am ashamed of it. I hope every one of my dollars (that include my ecco shoe wardrobe and those who have been recipients of ecco shoes from me) plus every grain of their entire deterioration can haunt and choke and poison all involved. 1 year? Pfffft do you think people put shoes in boxes in their home closet and expect to find junk when they want to wear them? Seriously??? Are we supposed to put a calendar on shoes now??? Crooks!!!

      Local BBB

      BBB Serving New Hampshire

      BBB Reports On

      BBB reports on known marketplace practices.

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