Business ProfileforQuantum Fiber Services

I have been having trouble with this company for months. my internet goes out every month. They had to come out for a service call changed the pods out for a modem. The tech nor the company said what to do with the old equipment. I had to call them to get a label to return the equipment. Once I returned the equipment. I started getting emails and text to return the equipment. I called them and they verified they had the returned equipment. Within the email and text they was saying they was gonna charge me $447.00. I told them Im a single parent and cant afford that to be debited out my account. They assured me they corrected the problem. So the next month my bank blocked my debit card because fraud charges from this company for the $447. I spoke to the company and AGAIN they said they have the equipment and they will fix the account. So I thought it was fixed. Saturday night my internet was suspended because of non payment. I tired to pay my bill and couldn't. Come to find out my bank blocked my card AGAIN for the fraud charge of $****** I called the Sunday morning to see why they trying to charge my account for that large amount when my bill is only $40. So I used my *********** card to pay my bill and can you believe the payment for 40 turned out to be charged $447. The lady on the phone had me on hold i kept saying hello. she was silent for about 115 minutes. So I called from my daughter phone as soon as I entered my phone number she hung up on her end. so I had to pay the additional 40 to get it restored. So now im waiting on a credit back on my credit card for the 447 for the equipment that has been returned 2 months ago. This company is the most incompact I ever dealt with in life. They all read from a script and it could be 10pm at night they will say a manager is in a meeting. I had the most HORRIBLE experience with them.