11 Customer Reviews
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Review from Nicholas E
5 stars06/04/2024
I love Jj. Nd hurt nj nice nngf. Hhggcb. ******. Hub. Hhhh jjjnbbv. ******Review from Ashley S
1 star03/14/2024
I have attempted to resolve a complaint with J. Jill's credit card provider multiple times over the past several weeks. J. Jill has merely claimed that they cannot access my financial information and given up trying to be helpful. Unless you pay extra with every bill so that you have a credit balance on your card, you will be late in your payment and will start a cycle of endless added fees for "late" payment. I have paid my bill immediately upon it's receipt, giving the post office THREE weeks to deliver it before its due date. J. Jill's credit company fails to process payments promptly and will say that you are late. If you call, you will be met with a scripted response. This is completely unacceptable. Do not ever get this credit card.Review from Mary B
5 stars12/06/2023
I am always satisfied with J.Jill’s clothes. So glad they sell talls. I buy almost all my clothes at J.Jill’s. Thank youReview from Marlie F
1 star10/12/2023
I contacted my credit card company today ( October) to dispute and stop payment after attempting since July to cancel subscription. I received email confirmation of cancellation but continued getting razors and credit card billed. They do not make cancellation easy or convenient.Review from Amy O
1 star10/07/2023
Jjill has great clothing but it's been a nightmare trying to close my credit card account with them. I closed the account this past summer, have a letter stating my balance was zero. Now have bills for accruing fees and interest. I have closed this card months ago. This has become harassment and I need them to stop sending bills.Review from Sally B
5 stars07/09/2023
I always have a great experience at the Jjill in Augusta GA. TODAY (Sunday July 9) was even better! Those particular girls are always so helpful with putting styles together. You can tell that the two of them have worked together for a while. I’m so happy with my purchases and will come back every time I know they are working there together!!Review from Jennifer B
1 star06/15/2023
I started receiving catalogs at my address, but with the wrong name. I requested 5 separate times over about a year to be removed from their mailing list, and was told each time that my address was removed. Instead, I have started to receive duplicate catalogs/advertisements.Review from Robyn C
1 star06/08/2023
I have previously ordered online to get the size I need. Now, they’ve closed the store in my area. So I have to pay an $8.95 shipping fee to exchange or return (this fee isn’t fully disclosed on their shipping return label, so it was a surprise to me). Their sizing isn’t consistent. Won’t be shopping with JJill in the future.Review from Niki E
1 star10/08/2022
My first time in this store location will be my last. I gently washed a top before ever wearing and lay it to dry. The result was a stretched out rippled uneven hem and shapeless top. I returned it explaining I had not even worn it. I wash all new clothing before wearing it. The associate picked it up and dropped it saying they would not return a washed item. I explained it was a quality issue that I felt a store like J Jill would stand behind. She told me it was the same as if I took it to a tailor and altered it then expected to return it. What? I didn’t alter it. I paid for it and it was an inferior product that didn’t last long enough to wear it once. She continued to repeat herself until I felt like I was taking a verbal beating and began to cry. She asked if I was doing other shopping while I was there? I told her I had planned to but the way she had treated me left me only wanting to leave as soon as possible. She told me not to cry over a return. I could care less about the return I was crying because of the way I had been treated. Never again J Jill. The absolute worst shopping experience ever.Review from Lisa H
1 star02/15/2022
I stopped in to do some shopping at the J Jill store at the Del Monte shopping center in Monterey CA. I had my mask on but had pulled it down underneath my nose and forgot to pull it up when I walked in. One of the gals offered if I needed any help and I replied most likely, but I needed some time to look around first. As I was making my way around, another gal came out of the back room and as she started to pass me, she suddenly sidestepped and walked a wide circle around me! I was surprised and then I asked her if there was a new line of colors coming out for spring. She loudly and sternly said You need to pull up your mask correctly! We still have a mask wearing mandate still in effect in CA!" She scolded me with such disdain and disgust I will NEVER step foot in that store again! Interesting, today the mandate is officially lifted in the state of California. I have no other words but how sad to be treated so horribly. I'll gladly shop somewhere else who appreciates and wants my business. By the way, there wasn't another person in the store shopping. No wonder why
J.Jill Response
02/15/2022
I am terribly sorry you had a bad experience in the Del Monte store. I have brought the matter to the attention of the District Manager so she can address the behavior with the staff. There is no need for any customer to be scolded. Asking politely would be the better solution.
"The updated CDC guidance on mask wearing advised that individuals and businesses continue to follow all state and local regulations. As a result, we will continue to require customers to wear masks in our stores where it is required by state or local regulations. For states and/or local areas that do not have a mask mandate, we will encourage mask wearing, but will not require it."
Customer Review Rating
2.09/5stars
Average of 11 Customer Reviews
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