Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

J.Jill has 227 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • J.Jill

      100 Birch Pond Drive Tilton, NH 03276

      BBB Accredited Business
    • J.Jill

      1 Garden State Plz Paramus, NJ 07652-2417

    • J.Jill

      1 Walden Galleria Buffalo, NY 14225-5408

    • J.Jill

      100 Reaville Rd Flemington, NJ 08822-6838

    • J.Jill

      100 Oakbrook Ctr Oak Brook, IL 60523-1838

    Business ProfileforJ.Jill

    Catalog Shopping
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.09/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    33 complaints closed in last 3 years

    15 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/24/1998

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    J.Jill is a leading multi-channel fashion retailer of women's apparel, accessories and footwear.

    Business Details

    This is a multi-location business.

    Find a Location

    J.Jill has 227 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • J.Jill

        100 Birch Pond Drive Tilton, NH 03276

        BBB Accredited Business
      • J.Jill

        1 Garden State Plz Paramus, NJ 07652-2417

      • J.Jill

        1 Walden Galleria Buffalo, NY 14225-5408

      • J.Jill

        100 Reaville Rd Flemington, NJ 08822-6838

      • J.Jill

        100 Oakbrook Ctr Oak Brook, IL 60523-1838

      Headquarters
      100 Birch Pond Drive, Tilton, NH 03276
      BBB File Opened:
      8/28/1990
      Years in Business:
      37
      Business Started:
      6/30/1987
      Business Started Locally:
      6/30/1987
      Accredited Since:
      3/24/1998
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • J. Jill Catalog
      • J. Jill Group, Inc.
      • Jill Acquisition LLC
      Business Management
      • Ms. Beverley Grant, Manager of Customer Service
      Contact Information

      Principal

      • Ms. Beverley Grant, Manager of Customer Service

      Customer Contact

      • Mr. Keith Abbott, Vice President of Operations
      • Ms. Faythe Shortell, Vice President of Corporate Communication
      • Ms. Cindy Doyle, Manager of Human Resources
      • Ms. Beverley Grant, Manager of Customer Service
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      33 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicholas E

      5 stars

      06/04/2024

      I love Jj. Nd hurt nj nice nngf. Hhggcb. ******. Hub. Hhhh jjjnbbv. ******

      Local BBB

      BBB Serving New Hampshire

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.