Business ProfileforC & C Air Conditioning & Heating

On January 6th 2023 I hired C&C company to run a diagnostic on my heating unit since it was not working. Technician came in stating the water temperature sensor is defective and leaking and also might need the board for the unit as well.He also stated that they will order the parts and see if it covers with the manufactory warranty department or not, if it's not covered gave me an estimate of **** dollars parts and labor and if it is covered it will be between 400 to 600 labor for about 90 minutes work. I gave the technician the credit card for the diagnostic payment . Few days later I got a call from C&C saying the parts were covered under the warranty. I was furious and contacted the Manufactory requesting to change the whole unit in regard to the condition of the unit due the rust which the unit was professionally installed less that a year ago meanwhile contacted C&C to get the extra charge they put on my credit card for parts back , they told me the extra charge is non refundable but I told them the parts is under warranty since the unit is less than 2 years old. **************** who a piece of art stating it was a special order, when I asked what is that suppose to mean she stated the the guy who does the order called for it which I said that's his job and parts can get return she said yes then I said why would you take that extra money then since there was no service done I got no answer from her just stated in non refundable . I have all documents to support my arguments including a home security recording with a whole conversation with the technician and I will not hesitate to present this in anyway that I see it appropriate to get my money back