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            Business ProfileBokksu Inc

            Online Shopping

            Contact Information

            68 Broad St

            Carlstadt, NJ 07072-2006

            Visit Website
            (646) 450-2552

            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Bokksu is a premium Japanese snack and tea subscription box service that takes you on a gourmet journey through Japan. Their mission is to create global empathy through authentic storytelling and commerce, which is why they directly partner with local producers in Japan to source artisanal snacks and teas only found in Japan and curate them around fun themes to bring you cultural discoveries. Subscribe today at bokksu.com to begin your gourmet journey through Japan.

            Products & Services

            Curated subscription box full of authentic Japanese snacks, candies, and a tea pairing

            Business Details

            Location of This Business
            68 Broad St, Carlstadt, NJ 07072-2006
            BBB File Opened:
            1/23/2017
            Years in Business:
            9
            Business Started:
            11/12/2015
            Business Started Locally:
            4/1/2016
            Business Incorporated:
            11/12/2015
            Type of Entity:
            Corporation
            Business Management
            • Mr. Danny Taing, Founder & CEO
            Contact Information

            Principal

            • Mr. Danny Taing, Founder & CEO

            Customer Contact

            • Mr. Danny Taing, Founder & CEO
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/26/2024

            Complaint Type:
            Delivery Issues
            Status:
            Resolved
            I ordered one delivery of Japanese snacks from Bokksu. The sent me an email saying that I had signed up for a subscription, which I hadn't. I contacted their support email. I got an email saying that my subscription was cancelled. Now I have an email saying they have me down for a subscription again. I don't want to subscribe. Please make it clear to them.
            Read More
            Read 5 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathryn A

            09/25/2024

            The snacks are delicious, but billing and subscriptions are scammy. when I ordered one box, they started up a subscription. *But* the subscription was not visible in my online account. I checked multiple times To see if some subscription had been set up in order to cancel it, but it was not visible online. so I thought it was fine and then I get another box. Company said there was a problem with subscription visibility on the website. but still wouldnt refund. Too risky for me to do business with this Company again. They dont even have a phone number. So if the subscriptions arent showing up in my online account, how am I supposed to know that there are subscriptions set up? So I can cancel them??? Very disappointed in Bokksu.
            Read 1 More Customer Review

            Local BBB

            BBB Serving New Jersey

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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