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          Rugs USA has 1 locations, listed below.

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            • Rugs USA

              8 Santa Fe Way Cranbury, NJ 08512-3260

            Business ProfileRugs USA

            Oriental Carpet Dealers

            Contact Information

            8 Santa Fe Way

            Cranbury, NJ 08512-3260

            Visit Website
            (800) 982-7210

            Business hours

            9:00 AM - 11:00 PM
            Business Hours
            9:00 AM - 11:00 PM
            9:00 AM - 11:00 PM
            9:00 AM - 11:00 PM
            9:00 AM - 11:00 PM
            9:00 AM - 11:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM

            See Additional Hours

            Customer Reviews

            1.21/5

            Average of 82 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            71 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Rugs USA offers an array of rug styles, materials, and sizes to suit every design need and budget.

             


            Business Details

            Location of This Business
            8 Santa Fe Way, Cranbury, NJ 08512-3260
            BBB File Opened:
            9/9/2014
            Years in Business:
            11
            Business Started:
            8/20/2013
            Business Incorporated:
            8/20/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 11:00 PM
            T:
            9:00 AM - 11:00 PM
            W:
            9:00 AM - 11:00 PM
            Th:
            9:00 AM - 11:00 PM
            F:
            9:00 AM - 11:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            9:00 AM - 6:00 PM

            Service

            M:
            9:00 AM - 11:00 PM
            T:
            9:00 AM - 11:00 PM
            W:
            9:00 AM - 11:00 PM
            Th:
            9:00 AM - 11:00 PM
            F:
            9:00 AM - 11:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            9:00 AM - 6:00 PM
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            71 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/14/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I order two rugs, of which I immediately tried to cancel. Even with calling within 5 minutes of ordering, they were told they were only able to cancel one rug. For the other, they would have it redirected back to their warehouse. They said I would not get charged for either rug. I was however charged for both rugs. Neither rug got delivered to me. They were able to reroute back to sender. I then contacted support to get the refund for the rugs that were never delivered. After about 15 emails back and forth of the RUGSUSA support telling me to "ask a neighbor", I decided to contact by phone. Mind you- the tracking showed the rugs were returned to where they were originally sent from. After about a 30 minute phone conversation and them looking up the info- agreeing that they indeed had the rugs and would issue a refund, I got the email stating they issues a refund for (1) rug. I am now continuing to go back and forth with emails to try and get the 2nd rug refunded. I have spent HOURS trying to get back my money for a product never sent. I would NEVER order from this company again.
            Read More
            Read 70 More Complaints

            Customer Reviews

            82 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Emily W

            11/12/2024

            Bait and Switch! I recently purchased a 6x9 rug and premium pad, on sale. I very quickly received a shipping notification that my order was shipping, they failed to mention that only the rug pad was shipping and not the rug. I got an email two days later informing me that I would be getting a refund for the out of stock rug- then I realized that didnt include the pad. The pad is already in route and they are submitting a request to have it re-routed. If they cant re-route I will have to deal with returning it! So shady, feels like they waited on purpose so I would be pressured to buy a different rug- probably at a higher price point because mine was so discounted on this sale. Stay sharp, shoppers. Also, a note, rugs USA comes up when you ****** Ruggable- I literally thought I was buying from the Ruggable site because of how similarly rugs USA site now is to theirs.

            Rugs USA Response

            11/13/2024

            Hi *****, Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.I am so sorry to hear about your experience. Sometimes when an item is out of stock, our system doesn't flag it right away for our warehouse team, so they will ship part of the order before realizing that there is a part of the order that is unavailable. We are working with the shipping company to have the rug pad returned to us automatically. If the rug pad ends up getting delivered to you anyway, we will, of course, waive any fees associated with returning *******,Rugs USA Customer Support
            Read 81 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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