We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          DCH Freehold Toyota has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDCH Freehold Toyota

            New Car Dealers
            BBB accredited business

            Contact Information

            4268 Route 9 S

            Freehold, NJ 07728-8347

            Visit Website
            (732) 431-1300

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/14/1992

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            New-Toyota vehicles, parts and service. 

            Pre-owned- all brands

            Business Details

            Location of This Business
            4268 Route 9 S, Freehold, NJ 07728-8347
            BBB File Opened:
            8/14/1992
            Years in Business:
            42
            Business Started:
            3/1/1982
            Business Started Locally:
            1/1/1984
            Accredited Since:
            8/14/1992
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 9926556 for this business, issued by State Department of Banking & Insurance

            These agencies may include:

            State Department of Banking & Insurance

            20 West State Street, CN-040

            Trenton NJ 08625

            (609) 292-7272

            https://www.state.nj.us/dobi/index.html

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Freehold Toyota
            • DCH Freehold Toyota, LLC
            Business Management
            • Mr. Anthony Cerillo, General Manager
            Contact Information

            Principal

            • Mr. Anthony Cerillo, General Manager

            Customer Contact

            • Mr. Anthony Cerillo, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/12/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I financed a car through them in may of 2024 and it has been 6 months of me not having my registration or title to the vehicle. I got the car registered in ** due to that being my HOR even though I purchased here in ** because its where i am currently stationed. Since July i have been calling them to ask about my tags and title and have had to drive an hour each time to get new temporary tags on my vehicle. They are poor communicators and rarely return my calls or answer the phone in general. The *** in ** finally has my tags and title ready to send them however DCH Freehold Toyota sent a check with the incorrect written amount in September and still have not sent the corrected check even after being contacted by both myself and the *** in **. My credit union is about to raise my APR and payments due to not having received the title for the vehicle yet and once again my temporary tag has expired. It is getting very frustrating to continue to deal with this issue for so long. I would like assistance so that they can stop slacking on getting the corrected check amount to the *** so that i can receive my tags and turn the title into my credit union.
            Read More
            Read 9 More Complaints

            Customer Reviews

            6 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Liz V

            10/28/2024

            This review is for the ***** portion of the business. CROOKS! DO NOT TRADE YOUR VEHICLE HERE! They will RIP you off! On Oct 17, 2024, the Assistant Sales Manager said they would give $12,000 for our 2018 Toyota Camry XSE, fully loaded, 54k miles, excellent condition. REALLY??******* gave us $19,200. You can take your $12,000 and go fly a kite!

            DCH Freehold Toyota Response

            10/29/2024

            Thanks for your review. I see you haven't visited us for service on your 2003 Corolla since 1/16/17 and I see no contact with anyone here. Do you care to elaborate on your 1-star review?
            Read 5 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.