Business ProfileforThe Royal Manor

Our wedding was scheduled for early October of this year, but once again due to several COVID related issues including the continued travel ban from Europe, guests still being afraid to be at a large scale event, and a member of the bridal party catching COVID we were forced to postpone the event.The manager, *****, and the ownership could not have been less helpful with this difficult decision.1) It was very difficult to meet/reach *****, even before this decision was reached. When we originally signed our contract, **** was the general manager, he was extremely helpful and involved in our process. Sadly he is no longer part of this venue.2) The ownership could care less that we were dealing with a difficult time. When we first met with ***** to discuss our situation he said he would have to speak with the owner. After over a week he got back to us stating their is nothing the owner can do, and we would be out 75% of the total value of the contract. This percentage equated to over $20,000. (NOTE: Most venues only hold 50%)We tried explaining that we are simply POSTPONING and not canceling, they still were not backing down from their contract standards.After this we offered the owner $15,000 to cover his loss for that night and we would immediately sign a new contract for the following year. We understood COVID was hard for businesses as well and wanted to be fair to them. Once again they turned us down, telling us we will lose 75% and MIGHT be able to lock in the same per plate price we originally had.We told ***** that if their was no flexibility we would be taking our business elsewhere when we reschedule. They came back to us telling us they would give us a $11,000 credit that would be applied to the following years event. BUT, the price per plate was increased by $85, at 175 guests this equated to the wedding being even more expensive than before. Their deal was simply them trying to sneak a higher cost on to us.