Business ProfileforEvergreen Van Lines LLC

Worst Professional experience I have had. I moved from cross country, ******, ******** to ******** **** in the Fall/Winter of 2021. My review is about the deceit that came from customer service/legal from ********************. 1. I had a motorcycle that was in my storage unit that was identified when booking and included the Bulk item fee in contract at no cost since it was in the "space" used for the storage unit. The bulk Item fee was described to me as a cost to ensure they had spaced and did not have to stack anything on the item for damage. My motorcycle was damaged, piece broke off the handlebar from items being stacked on top. 2. They had agreed to lock in a move date- (this is where it gets fun). Everyone I talk to now will say that they did not and can go back to pull the records. Fun fact, although the reps are trained to tell you they record all calls they in-fact only keep 25 calls per day and none of my calls made the cut (per legal rep). Legal team had offered to let me listen to the call recording and I accepted that offer which in return got a "here are the remarks the customer service rep left, I had sent that email before learning we didn't have your calls. 3. The rep that I signed with was conveniently no longer with the company to be able to confirm anything I said and without the company actually having recorded calls it became a "He said She said battle" which we can all understand I did not win. 4. On the delivery end the driver and unloaders were hired off of a job bored. They worked for 3 separate companies. So overall I had Evergreen> **************** A> **************** B> to Brokered Unloaders. At that point it would more than likely have been cheaper to source the work on my own. Overall I feel like this company has horrible integrity and would not suggest working with them.

*********************, We do not provide the insurance sir. ** is a 3rd party. We do not control any of that process, including the reimbursement amount. The reimbursement amount is according to the level of coverage you purchase. Bulky item fees are for items that are large and require special attention. Bulky fees are not charges for space. Lastly, the company does not record calls sir. That is why they couldn't provide a recording. We are sorry some of your goods were damaged, but your claim was fulfilled under the parameters of the ********************* due. Thank you.

Thank you for the response. For context the recorded call comment is in conflict with a written response from your legal Department. I have forwarded this response to them on the email chain that I had previously and am curious to the response. This is the point of my review. Things do happen and stuff does break which is unfortunate, but I understand happens. To the "claim" that I was paid out for what I purchased, I was not. Contractually speaking, just looking at one item, my motorcycle Motorcycle weighs roughly 2k (rounding for simple math). **** x .6 = $1200. I was offered $93 in total, for multiple damaged items and a lost Item. Again the response further shows the disconnect in communication from the company to customers which is why I am leaving a review.

Wanting to adjust the weight as I was incorrect and want to ensure my statement is truthful. Per owners manual Motorcyle is 363 lbs. X 0.6 = $205. (what I submitted the claim for). The number offered for all damaged items including the motorcyle and lost item was $93. So the point remains that the "Insurance Purchased" was not paid out.