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          Find a Location

          Jackson Hewitt - Tax Services of America, Inc. has 2488 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileJackson Hewitt - Tax Services of America, Inc.

            Tax Return Preparation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            10 Exchange Pl Fl 27

            Jersey City, NJ 07302-3922

            Visit Website
            (800) 234-1040

            Customer Reviews

            1.54/5

            Average of 147 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            221 complaints closed in last 3 years

            81 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/22/2018

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Before submitting a complaint, Jackson Hewitt Tax Service requests that consumers call 1-800-234-1040 to try and resolve the issue with them directly. 

            Business Details

            This is a multi-location business.

            Find a Location

            Jackson Hewitt - Tax Services of America, Inc. has 2488 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              10 Exchange Pl Fl 27, Jersey City, NJ 07302-3922
              BBB File Opened:
              7/2/2004
              Years in Business:
              38
              Business Started:
              12/24/1985
              Business Incorporated:
              12/24/1985
              Accredited Since:
              5/22/2018
              Type of Entity:
              Corporation
              Alternate Business Name
              • Tax Services of America, Inc.
              Business Management
              • Customer Svc 800-234-1040
              • Mr. Jonathan Chalker, Vice President of Customer Care
              Contact Information

              Principal

              • Customer Svc 800-234-1040

              Customer Contact

              • Mr. Jonathan Chalker, Vice President of Customer Care
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a tax preparer in the U.S.

              Customer Complaints

              223 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/07/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Resolved
              I have been trying to amend my 2021 taxes since June of 2024. My deadline is October 15 2024 and I will no longer be allowed to refile for the 2021 year. I have made numerous calls and sent numerous emails but I still have not gotten this resolved. A man in ******** filed my taxes last week and they were completely wrong. My tax advocate sent me an email letting me know what errors needed correcting and I am still trying to get help with this.
              Read More
              Read 222 More Complaints

              Customer Reviews

              147 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sandi W

              05/20/2024

              I had my taxes done in the ***********, ** office and that went fine, however, I am taking care of my deceased Mother's taxes and have been getting the run around from the *********, ** office. They are only open on ******************** and the next appointment is in November. Who in the world conducts business like this. They have no business charging me if they can not fulfill their obligation and complete my mother's taxes. I wanted to let others know how this company conducts business.**************
              Read 146 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

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