Business ProfileforCrown Veterinary Specialists LLC

On July 16th while away on vacation our families ***************************************************************************************************************** their care. The following day a doctor ******************* called us to discuss the injury and treatment options. We were told that stabilizing her and initial overnight treatment was $2000 and that we had options regarding further treatment. The 3 options were amputation of her broken leg, installing an internal bone mending plate, or an external brace. The external brace was presented as the safest option and would require a bandage replacement every two weeks. The cost of the 3 options ranged between $6000 and $9000. We specifically asked is this the final price including the stabilizing treatment and were told yes. It would be a final price for the external brace of $7,500.36 hours later we arrived at the hospital to pick our loved one up. We were then told there is major ligament tears and they had to put a cast on our dogs lower leg, there is a massive open wound packed with gauze that couldnt be surgically repaired, and would require continued care. We were then issued our final billing of $14,800!!!! 48 hours later we had to return because bandages on the open wound she could not surgically close needed to be replaced. The on call doctor told us we may need to do this every 24 hours. We had them rewrap the wound only to be presented another $300 bill! One that would be reoccurring every ***** hours. We were told ongoing care is not part of the surgery cost!I called doctor ******************* and described my entire interactions to this point and how I feel. I described it as bait and switch, not disclosing injuries, not disclosing costs, outright lying to us about the wounds. I felt that as soon as we agreed to treatment the flood gates had opened and it was a predatory business practice. She said to me what do you expect me to pay for it, I didnt push your dog into the street