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          Find a Location

          Ascena Retail Group, Inc. has 88 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAscena Retail Group, Inc.

            Womens Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            933 Macarthur Blvd

            Mahwah, NJ 07430-2045

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            Customer Reviews

            1/5

            Average of 10 Customer Reviews

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            Customer Complaints

            68 complaints closed in last 3 years

            17 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Ascena Retail Group, Inc. has 88 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              933 Macarthur Blvd, Mahwah, NJ 07430-2045
              Email this Business
              BBB File Opened:
              8/6/2007
              Years in Business:
              14
              Business Started:
              8/20/2010
              Business Incorporated:
              8/20/2010
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lane Bryant
              • Loft
              • Ann Taylor
              • Ann Taylor Loft
              Additional Contact Information

              Phone Numbers

              Email Addresses

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              Customer Complaints

              70 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I made a purchase in like feb or march for $150 with a credit card for undergarments from lane Bryant. I never received the package. My apartment complex said they didnt receive it. Often the mailman leaves them there. I then got Covid and couldnt respond to calls for two mos. Now they have my credit card up too $450 and my credit effected.. and *** told them 3 times it never came. I didnt get this package! I want my account closed and the amount taken off cuz now Ill leave order from them again.
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              Read 69 More Complaints

              Customer Reviews

              10 Customer Reviews

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              Most Recent Customer Review

              Kat S

              06/13/2024

              Lane Bryant changed their return policy. If you return an online order to the store, you will now LOSE any Coupons AND your Rewards (which you EARNED) that you had used for that online purchase. In the past, coupons and/or rewards could be used to buy something else instead. I found this out the hard way after using a $20 off coupon and $20 in rewards. I reached out to Customer Service who confirmed this is now the policy. They offered to restore my $20 in rewards as a one-time courtesy, but this new policy has made me not want to ever shop there again, even though I’ve been shopping there for years. The kicker is, if they had allowed me to still use my coupon and rewards, I almost certainly would’ve purchased more than I had initially purchased online. Shopping online is currently a way of life, so this change in policy doesn’t make any sense at all. I have no desire to take the gamble of ordering something online, using and LOSING my coupons and rewards, if what I purchased doesn’t fit properly. It makes me angry and sad. Disclaimer/Reminder: it’s ok to be upset by this change, but it’s important to make sure store employees &/or customer service reps know you’re not angry with them (this wasn’t their decision).

              Ascena Retail Group, Inc. Response

              06/18/2024

              Hi ***! We are sorry to hear of your recent experience with Lane Bryant. We were unable to locate a contact/order with your name and email address. If we can assist further, please contact us at www.lanebryant.com. Thanks!
              Read 9 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

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