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          Find a Location

          Astound Broadband powered by RCN has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAstound Broadband powered by RCN

            Internet Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            650 College Rd E Ste 3100

            Princeton, NJ 08540-6629

            Visit Website
            (800) 746-4726

            Customer Reviews

            1.11/5

            Average of 228 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            674 complaints closed in last 3 years

            268 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Astound Broadband powered by RCN has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              650 College Rd E Ste 3100, Princeton, NJ 08540-6629
              BBB File Opened:
              4/23/1998
              Years in Business:
              27
              Business Started:
              10/1/1997
              Business Incorporated:
              3/17/2010
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • RCN
              Business Management
              • Mr. Jim Holanda, Chief Executive Officer
              • Mr. Chris Fenger, Chief Operating Officer
              Contact Information

              Principal

              • Mr. Jim Holanda, Chief Executive Officer
              • Mr. Chris Fenger, Chief Operating Officer
              Read More Business Details and See Alerts

              Customer Complaints

              675 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/31/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I terminated my service with Astound, and returned all the equipment. During my time with Astound I had 3 small and one large cable boxes in my home. My son can confirm this. When I terminated the service, I returned the 3 small cable boxes and one large cable box. Astound must have had a clerical error on their end. They expected four small cable boxes returned. They did not acknowledge receipt of the one large box, only the 3 small units. They are trying to charge me for a 4th small cable box which was never in my home. I have called to explain that my 4th TV could never use the small unit because of how it was mounted, and the phone representative said I was lying. The phone rep told me that there was no record of the large cable box and that I was confused. They are claiming an outstanding charge of $203.09 for this unit which was never in my house. I am an 82 year old retired school teacher living on a modest pension. At best this is a case of Astound charging the customer for their clerical error. At worst, this could be elder fraud.
              Read 674 More Complaints

              Customer Reviews

              228 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Maggie S

              11/11/2024

              10/25/2024, I received a $132.30 bill for not returning the modem. But the reality is, the new tenant after me called RCN on 10/22/2024 to double check what to do with my modem. The RCN customer service told them to throw it away, and then RCN billed me for not returning the equipment three days later. I called customer service to explain the situation. The customer service was extremely rude and unprofessional. She said if its under my name, I need to pay no matter what. She did not care at all what happened. She interrupted me throughout the call, urging me to hang up. This is extremely unacceptable as a customer service representative. She not only did not provide any help, she did not even show the willingness to understand what happened. I have never been treated like this. First, I got scammed by the company. And then, I got treated disrespectfully by their customer service. This is THE WORST EXPERIENCE EVER.

              Astound Broadband powered by RCN Response

              11/12/2024

              Hello, ******! Thank you for reaching out to Astound Broadband. Providing friendly and helpful customer care is one of our top priorities. I would like to check if this call was recorded and if so, provide your feedback to the agent's supervisor. Although I can not make any promises, as rented equipment needs to be returned at the time of disconnection, I'll be glad to check if there's anything we can do to resolve this concern for you. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******
              Read 227 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

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