Business ProfileforMiele, Inc.

I am writing to express my extreme frustration with Miele *** regarding the repair of my cooktop, which has been out of service for over two months. The cooktop requires the replacement of the glass surface. Despite multiple scheduled appointments with Miele-certified technicians, I have experienced significant delays due to part unavailability and technician **************** initial service request was made on August 6, and since then, the appointment was canceled and rescheduled multiple times due to part delays and technician cancelations. The most recent appointment was scheduled to happen on Oct 10, but on the night of Oct 9, the technician called me and said he didn't have the part. I can't think of any good reason to explain why they don't even have the part, given the appointment was initially requested on August 6, which is more than 2 months ago. I have contacted Miele customer service numerous times to seek updates, but each call has resulted in vague reassurances without a clear timeline for resolution. Given the premium pricing and reputation of Miele products, I expect much better service. The delays and lack of communication have caused significant inconvenience for my family.I am requesting that Miele expedite the repair process, ensure the availability of the necessary part, and send a technician as soon as possible to complete the service. Additionally, I seek compensation for the prolonged delay and inconvenience. For example, we had to spent a lot of money on outside food while waiting for the cooktop to be repaired by Miele. I appreciate your assistance in resolving this matter.