ComplaintsforBed Bath & Beyond Inc. (Bankrupt)
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Complaint Details
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Initial Complaint
10/08/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I am filing a claim for the lost gift card value for a Bed Bath & Beyond gift card in the amount of $175. No notice was provided to gift card recipients to use this by any particular deadline and nothing was offered in exchange (even of any lesser value or coupons) at all so I am filing a claim here in hopes of recovering this debt/value. Gift Card # is included as "Account Number" below.Business response
10/07/2024
To Whom It May Concern:
The gift card was not purchased from Overstock, now Bed Bath & Beyond.
The former Bed Bath & Beyond filed bankruptcy. The deadline to use Bed Bath & Beyond gift cards was May 9, 2023.
The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. Overstock only purchased their intellectual properties, allowing for the name change.
The customer's complaint is with the former company.
Sincerely
Bed Bath & Beyond
Initial Complaint
08/26/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Below is the letter I sent to ************************************** written and called and put my name on lists-but HAVE NEVER RECEIVED ANY RESPONSE!!!************************* ***************************************** Bed ***************************** ******************* August 24, ********************** Dear *****************: I am writing this letter as I am very distressed and quite embarrassed. I often give Bed ***************************** gift cards as part of my wedding gifts. I recently gave two of these as gifts and a third one last week. I had one card that I was planning to give my friend when I Found my local Bed ***************************** was gone. I do not know when it closed.I immediately called my son's friend (who I just gave a gift to) and told him to save the card if the store near his home will not accept it. The other two cards are gone and it is so embarrassing that I already gave them and cannot do anything about it.I am retired on a small income and cannot afford to lose hundreds of dollars. I will send you the two cards currently in my possession and tell me what I should do.I am awaiting your response.Thank you so much,******************Business response
08/23/2024
To Whom It May Concern,
Overstock.com acquired the intellectual property (the name,brand, and company rights) of Bed Bath & Beyond in June of 2023. This did not include their existing or previous orders, inventory, coupons, cards,certificates, or storefronts. We are not able to honor gift cards that were issued and unused. All outstanding Bed Bath & Beyond gift card balances from preexisting digital and physical gift cards expired on May 9th, 2023.
Sincerely,
Bed Bath and BeyondInitial Complaint
08/22/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I requested reimbursement for a gift card of $150 given by my son and was denied and treated rudely by a customer service associate with Bed Bath and Beyond. Now I have been unable to use the gift card. I feel as though money has been stolen from us.Initial Complaint
08/15/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I received two gift cards for my wedding last year, and i attempted to use this card online, or in the states (knowing that the canadian store filed for bankruptcy), however was informed that i cannot do this, although the card specifies on it that it can be used in the ***, and online. They are offering new gift cards for purchase... this is incredibly disturbing. I would like for my gift cards to be checked for balance and be given a new gift card with the amount.Initial Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have a $100 gift card I was gifted and now apparently cant use. I want a credit for Bed, Bath, and Beyond since they are still operating as Bed, Bath, and Beyond.Initial Complaint
07/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a gazebo from the company and it shipped from ********** which took 31/2 weeks to deliver. When the order arrived, one of the boxes had been lost at customs. The company sent me another box to replace the first, but when I received it and looked at the parts in the original boxes I received and the forth box that I waited for, all of the parts were damaged, dented. I called the company and explained that I would not continue the process of returning or replacing because half of the summer was gone and it took too long to receive replacements, so I would accept product as is and make do, but that I wanted a partial refund on the purchase. They then told me that all they could offer me was a 150$ refund. The damage is worth a lot more than that, and I can not contact headquarters or anyone to negotiate with. They said it is a computer generated amount that they are allowed to refund and that is it. As a customer paying that much, I believe I should be entitled to more than that for compensation. I sent them over ************************************************************** but said there was nothing she could do. I no longer want to do business with them or wait again for a new set that will likely have the same issue because of the way they pack their products. The case # is ******** Thank youInitial Complaint
06/20/2024
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
Gift cards were purchased. The company goes bankrupt, then comes back. How is this ok for the consumer to not be able to use the gift card? Where is the protection for the customer?Initial Complaint
06/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been trying for a few days to get an issue resolved. There is no corporate number to reach out to. I have searched. In April 2024, I purchased two rugs in anticipation of my home remodeling that unfortunately ran over its deadline. It was completed this weekend. Today, I finally opened the rugs that I purchased in April and realize they do not fit, nor do I like them. I am apparently 20-days beyond returns, according to your customer service. In my past experience, I have done this before with remodels, and returning rugs has never been an issue. I am not asking for my money back, a merchandise credit is sufficient. Their customer service will not help me.Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I bought a $100 gift card with no expiration date from bed,bath&Beyond. Overstock will no longer honor gift cards issued by ********************************** when a company buys a different company out of bankruptcy, don't they also buy those debts?Business response
06/10/2024
To Whom It May ****************** product was not purchased from Overstock, now Bed Bath & Beyond.
The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. ********* only purchased their intellectual properties, allowing for the name change.
The customer's complaint is with the former company.
Sincerely
Bed Bath & BeyondInitial Complaint
06/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I have 2 unused gift cards from Bed bath and beyond and I learned I cannot use them. They say they don’t have an expiration date and I never received any communication from them saying otherwise
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Customer Complaints Summary
1,034 total complaints in the last 3 years.
72 complaints closed in the last 12 months.