ComplaintsforBed Bath & Beyond Inc. (Bankrupt)
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
We received Bed Bath and Beyond Gift Cards for our wedding and when I went onto the BB&B website to use them toward the purchase of furniture, it said the number was invalid. When I called the customer service number on the gift card for help, a woman answered saying she was BB&B customer care and and before hearing what I was calling about, she tried to pressure sell me into accepting a free life alert type of device just by giving her all of my personal info. The number is **************. Of course I hung up and then called the customer service number on the website which is **************. This rep told me that my gift cards can no longer be used because BB&B has closed all brick and mortar stores and is now is run by Overstock and their online service. I have been a loyal customer of both of these companies for many years but regardless, how is it reasonable or legal in anyway for this to occur? We were gifted quite a bit of money for our wedding via BB&B gift cards and now the old company gets to keep the money and the buyer (Overstock) does not have to honor them? The back of the gift card reads *********** fee or expiration dates are connected with the use of this gift card". The rep from ********* said that does not apply here because they aren't expired gift cards, they are gift cards that can no longer be honored. I feel that this should have been handled (especially at this level of a merger/buyout). All I want is to be able to use the dollar amount gifted to us by our friends and family toward purchases on items through BB&B or even Overstock at this point. Or refund the people that gave us the gift cards. This occurred on 6/3/24 at 7pm.Business response
06/04/2024
To Whom It May ****************** product was not purchased from Overstock, now Bed Bath & Beyond.
The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. ********* only purchased their intellectual properties, allowing for the name change.
The customer's complaint is with the former company.
Sincerely
Bed Bath & BeyondInitial Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I have 2 gift cards from them and they will not work on the website due to being owned by a different company now. I have one thats new and has $50 on it and the other one Im not sure how much is on it. I would like to get my money back.Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
Over the past year, since Bed Bath and Beyond went bankrupt and cancelled my card, the balance of which I paid off, I have been billed for purchases I never made. I have called them and written to them . Here is what I sent them this morning:"I have told you repeatedly over the past year that I have not had a BBB account since you filed for bankruptcy and canceled my card. I have called and written to you. You have confirmed via phone that I do not have an account. Yet, I get a bill every month and the balance goes up. I am reporting this to the better Business Bureau so I am not held accountable for any delinquency."Initial Complaint
05/15/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I have three gift cards from having my baby shower that Bed Bath and Beyond are not honoring despite them saying "there is no expiration date". They created an arbitrary expiration date with the ownership change without notifying those with gift cards creating a loss of $300 dollars for me. This is an immoral company that does not honor its debts that were assumed when acquiring with new ownership. I will never use them again for purchases, gifts or registries as they can not be trusted. I called customer service multiple times and received no compensation.Initial Complaint
05/14/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I was gifted a gift card from Bed Bath and Beyond and I cannot use it. This gift card has an 8 digit pin and the website only allows me to put 4 digits. The back of my gift card says, ********** fees or expiration dates are connected with the use of this gift card and yes on the website, it says that if it was purchased before August 2023, it is unusable and therefore l should be able to receive a replacement.Business response
05/14/2024
To Whom It May ****************** gift card was not purchased from Overstock, now Bed Bath & Beyond.
The former Bed Bath & Beyond filed bankruptcy. The deadline to use Bed Bath & Beyond gift cards was May 9, 2023.
The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. ********* only purchased their intellectual properties, allowing for the name change.
The customer's complaint is with the former company.
Sincerely
Bed Bath & BeyondInitial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I bought a new home in september of ******************************* a bed bath beyond gift card worth fifty dollars.It is no longer accepted and I would like to file a complaint to redeem that fifty dollars The gift card number is ************ number is ********Initial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
My name is ****** ******* I got married in August 2019 and received gift cards from Bed, Bath and Beyond as we were registered. I have five gift cards with money on them that I am unable to use online or by phone. I am writing to request that you honor these gifts cards. Card# **** **** **** **** Card# **** **** **** **** Card# **** **** **** **** Card# **** **** **** **** Card# **** **** **** ****Business response
05/06/2024
To Whom It May Concern:
The gift card was not purchased from Overstock, now Bed Bath & Beyond.
The former Bed Bath & Beyond filed bankruptcy. The deadline to use Bed Bath & Beyond gift cards was May 9, 2023.
The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. Overstock only purchased their intellectual properties, allowing for the name change.
The customer's complaint is with the former company.
Sincerely
Bed Bath & BeyondInitial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Have a gift card for $175.00 talked to customer service and they say the gift card is no longer valid due to bankruptcy.Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
We received a gift card from my in laws of $150 in 2022 when my daughter was born, it's 2024 and I decided to use it to decorate her toddler room . I attempted to use it online and was unable to. I called Bed Bath and Beyond and was informed the 16 digit cards with pin with 8 numbers were invalid, no longer accepted. When I called they said overstock took over BBB and they couldn't do anything. So Bed ***************************** got paid $150 and the customer who paid isn't able to use that gift card? That's fraud!!Anyone who received a gift card prior to them getting purchased by ********* should receive a credit of the amount purchased! This is a complete scam!Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Bed Bath & Beyond is not honoring a gift card that has ~$80 remaining on its balance. Gift cards are not coupons or discounts, they represent real dollars spent at their business, with the expectation that those funds are available to use for later purchases. Their own website proudly proclaims that "Gift cards never expire!" However they are not honoring any gift card purchased before a certain date. This seems like an outright theft to me. I want the money that I paid on the gift card back, or I want a discount in the amount on the gift card. I'd also like for this practice to be investigated as it should be illegal to collect money for gift cards and then not honor them.Business response
03/27/2024
To Whom It May Concern:
The gift card was not purchased from Overstock, now Bed Bath & Beyond.
The former Bed Bath & Beyond filed bankruptcy. The deadline to use Bed Bath & Beyond gift cards was May 9, 2023.
The new Bed Bath & Beyond is not the same company as the former Bed Bath & Beyond. Overstock only purchased their intellectual properties, allowing for the name change.
The customer's complaint is with the former company.
Sincerely
Bed Bath & Beyond
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1,031 total complaints in the last 3 years.
72 complaints closed in the last 12 months.