Business ProfileforOrangetheory Fitness

OTF ******** is a tiny gym with no windows and limited ventilation. After the first shut-down, all accounts, including my own, were put on pause. I was emailed once, and called as well, requesting a reactivation of said account. I declined, citing safety concerns during a pandemic which was well within my membership rights and no-one contested my request. I was led to believe most people felt that way. Additionally, during the call, I asked the young lady from OTF to kindly deactivate my account as I no longer felt safe going which she said she would do. Later, apparently in June 2021, accounts were reactivated and I was charged $172/month thereafter, Only recently did I realize I had been charged for the past 6-7 months. I called and spoke to the manager, ****, requesting a refund on the account that I thought had been closed.Wow.**** was extraordinarily demeaning. I insisted that he not speak down to me and then he accused me of the same. **** wouldn't answer my concise and reasonable questions. Words cannot express his nastiness and my level of disappointment with a business I previously adored.**** also told me he was recording our call, which I informed him was actually illegal without my permission in the State of NM. Apparently, he disagrees.Besides ****** obvious lack of charm and professionalism, I do believe that SF OTF's course correction of reactivating memberships without client express permission to be extraordinarily dishonest. This was not how they approached the issue for the first year of the pandemic so my expectation was such that I didn't believe I needed to watch for reactivation charges.If I owned OTF (it is independely operated), I would immediately fire ****.