Business ProfileforFetch A Tech

I would not recommend this place at all. Called them to fix my moen shower , water was coming out but it wasn’t hot. Service guy came out and said can replace the cartridge or the valve. Told service guy do the cartridge but he kept trying to upsell me to replace the valve which is 3 times the cost. Told guy no I don’t want that . He turns water off and starts working on replacing the cartridge. Two hours later for job should have only been 1 hr, he said having problems replacing cartridge. He said can’t get cartridge all the way in. And that we need to replace valve. Told guy no thanks , than guy said we have to because can’t turn back water on unless replace it because faucet now has nothing there to stop the water. Told guy I’m not paying it and put it back like it was. Said can’t and have to replace valve. Not once before starting job did guy say if can’t replace the cartridge you will have to replace valve or you won’t have water. Service guy calls his office and they try to scam you and tell you no way to plug up faucet and only thing to do is replace valve which they try to give me a so call deal for 1,998. Instead of the 350 I was paying for cartridge. Told them get out. I called the plumbing store and sure enough they sell something called jet swet to stop water from coming out. I got it and it worked. Also I got the cartridge and after watching YouTube videos I went and and install the cartridge and it went in without any issues. My shower is fixed and working just fine. Do not use this company. Scam company.

Dear Alex *****,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear about your negative experience and fully understand your frustration. We always aim to provide honest, professional service, and it’s clear that we missed the mark during your appointment.
It’s disappointing to hear that you felt pressured into an upsell for a valve replacement, especially when all you wanted was a straightforward cartridge repair. We should have been more transparent with you from the start about the potential outcomes and costs. Your experience wasn’t the level of service we strive for, and for that, we apologize.
We also regret that you weren’t properly informed about what would happen if the cartridge couldn’t be replaced. Our technicians should have made it clear upfront that if the cartridge wasn’t successfully installed, the valve would need to be addressed in order to stop the water. You should never have felt cornered into paying for something you didn’t want or need.
We truly appreciate your initiative in researching the problem and resolving it on your own. While we’re glad you got your shower fixed, it’s unfortunate that you had to take that step. We realize you trusted us to handle the repair, and we’re sorry we let you down.
To prevent this from happening again, we’ll be revisiting our training and service protocols to ensure that our technicians communicate all options clearly and respectfully. We want every customer to feel confident and fully informed about the work being done in their home.
If you're open to it, we’d love to speak with you directly 702-334-0655 and learn more about your experience, so we can improve and make things right. Your feedback is crucial to us, and we’re committed to earning your trust back.
Thank you again for sharing your thoughts, and we hope we can have the chance to serve you better in the future.
Best regards,
The Fetch-A-Tech Team