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Find a Location

Rio Hotel & Casino has 1 locations, listed below.

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    Business ProfileforRio Hotel & Casino

    Hotels

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 38 Customer Reviews

    Customer Complaints

    64 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3700 W Flamingo Rd, Las Vegas, NV 89103-4043
    BBB File Opened:
    1/17/1995
    Years in Business:
    34
    Business Started:
    2/22/1990
    Business Started Locally:
    2/22/1990
    Business Incorporated:
    2/24/1992
    Type of Entity:
    Corporation
    Alternate Business Name
    • Rio Las Vegas
    Business Management
    • Mr. Eric Birnbaum, Managing Member
    • Ms. Kimberly Phelps, Director of Operations
    Contact Information

    Principal

    • Mr. Eric Birnbaum, Managing Member

    Customer Contact

    • Mr. Eric Birnbaum, Managing Member
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    64 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    38 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Clara E

    1 star

    10/28/2024

    Mi esposo casi muere por la negligencia de los empleados del hotel Rio, la razón, la noche que llegamos nos robaron absolutamente TODO de nuestra habitación, mi esposo se ha quedado sin ningún tipo de medicamentos para atender su hipertensión. La respuesta del hotel silencio absoluto, por culpa del stress y de no tener ni con que lavarnos el rostro mi esposo empezó a vomitar y tener dolor en el pecho, de nuevo, Silencio por parte del hotel. Sus empleados son inhumanos, descorteses y sobre todo insensibles, ESTO no es lo peor, nuestras cosas siguen dentro del hotel porque las estamos rastreando y las mueven por todo el edificio y nadie hace nada, como es posible que esa empresa que pone en riesgo la vida de sus huespedes sigan funcionando?. Nuestras cosas fueron atacadas a cuchillo, están esperando tener un muerto para reaccionar?

    BBB Translation - 

    My husband almost died due to the negligence of the employees of the Rio hotel, the reason, the night we arrived they stole absolutely EVERYTHING from our room, my husband has run out of any medications to treat his hypertension. The response of the hotel absolute silence, because of the stress and not having anything to wash our face with my husband began to vomit and have pain in his chest, again, silence on the part of the hotel. Their employees are inhumane, discourteous and above all insensitive, THIS is not the worst, our things are still inside the hotel because we are tracking them and they move them throughout the building and no one does anything, how is it possible that that company that puts the lives of its guests at risk continue to operate? Our things were attacked with a knife, are they waiting to have a dead person to react?

    Local BBB

    BBB of Southern Nevada, Inc.

    BBB Reports On

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