Business ProfileforGrand Sierra Resort and Casino

I recently had the displeasure of experiencing several significant issues during my stay at your hotel on July 18th. As a first-time guest, I was eagerly anticipating a pleasant stay, especially given the positive reviews and amenities highlighted online. Unfortunately, my experience fell far short of expectations. To begin with, I attempted to utilize the early check-in option provided via the link sent to me, but encountered technical difficulties that prevented its functionality. Upon arrival at the property, I was disheartened to find a queue of over ****************************** with only one representative on duty. The wait time exceeded 40 minutes, which was highly inconvenient and not reflective of the efficient service I had anticipated. Upon finally gaining access to my room, I was immediately dismayed by the state of the accommodations. The bed linens and covers were shockingly unclean, clearly indicating that they had not been changed after the previous guest. The bed appeared as if someone had recently slept in it, with visible signs of use, and the covers seemed to have merely been rearranged rather than replaced. This lack of basic cleanliness was deeply disappointing and concerning. Furthermore, the refrigerator in the room had leaked, resulting in a significant puddle on the carpeted floor. This not only created a safety hazard but also left a noticeable water stain on the carpet. Additionally, the accent furniture at the end of the bed was noticeably dirty and in need of replacement or thorough cleaning. Overall, my initial excitement about staying at your hotel quickly turned into disappointment due to these issues. As a paying guest, I expect a certain level of cleanliness, comfort, and efficiency which regrettably were not met during my stay. I trust that these concerns will be addressed promptly to prevent similar experiences for future guests. I kindly request a refund or compensation for the inconveniences I endured during my stay.