Business ProfileforSam Goody

first forgive me for my bad grammar. So in January 2024 I called to cancel my subscription. The person on the phone said OK it is canceled so I hung up and months later in late September. I go on ****** ***** and I see that I’ve been paying for this subscription this entire time I contacted them via email let them know exactly what happened and nobody has answered me. All I get is an automated response and when I explain to them with further details, I get the same exact automated email back, I have not received any help and as a customer, how do I know that this time of the phone call will be reliable how do I know that the person behind the phone will actually do their job this time how would I know that this time I will actually be getting the help I need, when all I have been getting is a run around or a different response that has nothing to do with anything I said. I’ve been doing it via email so I could have proof that I have been trying to contact them and due to my job I also don't have time to make the phone calls. I’ve been trying to get them to help me but they still have not helped me. It is November now it’s been an entire month and I still have not received anything. I have sent multiple emails which I will put down the dates and everything below. 1st email Sep 30 I sent 2 that day fye reply oct 1 2nd email oct 29, it took me a while to respond because I was hopeful that they would be able to help me. fye nov 6 3rd email nov 5 fye no reply member number: ********  barcode: ************  in my bank statements my fye membership was refunded for ONLY September. I want all my other months refunded January 11.99 feb 11.99 mar 11.99 apr 11.99 may 11.99 jun 11.99 jul. 11.99 aug. 11.99 11.99 x 8 = 95.92 I truly hope I can get my money back before I try to get my bank involved.