Business ProfileforUtica National Insurance Group

The absolute WOST experience in working with an insurance company I have ever had! We never missed a payment and did not file a claim in the 5 years we have paid for coverage. Our annual rate started at $678 and has only dramatically increased despite not having claims and making payments accordingly. We had a small leak in our hot-water heater and decided to attempt to claim a loss with the company for coverage on Saturday that was the biggest mistake we could have made. We had no contact from the insurance company until the following Monday. The agent designated to our case was not helpful, repeatedly cackled and snickered at our questions and concerns, and told us it was not her job to help find companies that would work with the insurance company. We were concerned that the plumbers would not work with the insurance and the agent stated "All plumbers work with insurance". However, that's untrue and wouldnt even start without some kind of approva, as they should! She requested we cut our water off until we were approved for coverage to prevent further damage, which they told us could take up to 10 days! Repeatedly told us that she was unsure if we would even be covered because the policy doesn't cover pipes/plumbing. So basically cut your water off but we probably won't cover this! I called to make a complaint about the customer service to the agent's acting manager on Friday and received no follow-up from him whatsoever. As a result, we canceled the claim and took out credit to pay to have the work completed within a day. It took the company we hired one day to fix our issues after mitigation was completed. We swiched to ******** for coverage better suited to our needs that has a preferred network. They were quick to offer us coverage for the issue after we stated we were canceling the claim and policy! This seems like crooked business practice if you ask me. Fighting tooth and nail on a claim until you refuse to work with them any longer is absurd.