ComplaintsforTroxel Law, LLP
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/10/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I joined a lawsuit against ****** via an ad on Instagram from Troxel law by way of ********************. After joining I reread the contract and the fees agreed to are higher than what would come from the suit. The contract said you could cancel the engagement within 24 hours by emailing ****************************** which I did. I never heard back from them. I tried calling them via their 800 number and their ******* office number and the recording said there's a high call volume and someone would get back to me if I left a message. This was their outgoing message every time I called. They have not responded to any emails or calls even though I emailed ***************************** within 8 hours of the contract signing to cancel. This seems like a SUPER shady way for these forms to get people to essentially sign on to a case and agree to giving any resulting proceeds to the law firms.Initial Complaint
02/23/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am unable to reach this law firm to request a TURN DOWN letter. Im interested in pursuing my case with a more reputable firm. Their evasiveness is evidence they are a possible scam.Customer response
04/02/2023
At this time, I have been contacted directly by Troxel Law, LLP regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
No I have not heard from Troxel law
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
01/27/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This firm, Troxel Law firm sent me docu sign documents to sign in a claim that Tylenol caused my son ******* Autism. I signed the second document by mistake and would like to withdraw all consent and documents signed. I tried to reach out to them but all numbers listed hung up after first ring. To make it clear, I do not want this firm representing me.Customer response
02/20/2023
Better Business Bureau:
At this time, I have not been contacted by Troxel Law, LLP regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
01/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I was approached by Troxel Law through email. My family was stationed at Camp L and I filed paperwork with them on behalf of my brother and father both deceased and my sister, who was born at Camp L and now has cancer. And myself with liver disease. I signed paperwork with all of our info on 7/14/22. I have tried a few times to get an update but I receive nothing! I want to withdraw my information so I can refile with someone who will keep in touch with me. Immediately please.Business response
11/21/2024
This individual withdrew as our client. They did not wish to proceed with providing the documentation required and chose to withdraw. We attempted to reach out multiple times in order to assist with obtaining a resolution, but received no response. A termination letter was sent on 1/30/2023 and we withdrew as the attorneys of recordInitial Complaint
12/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or before 8/10/22 I was solicited by Troxel Law LLC/*********/Post in regards to the Camp Le June toxic waste water claim. After speaking on the phone with a rep they sent a document via Docusign.net to sign. I sign the document before completely reading the contract which stated they wanted 40% of the claim. As per the following I tried to contact the immediately to cancel the contract before any services were provided."Termination of this Agreement. If this Agreement is terminated before the case is resolved, Client gives Attorneys a lien against any subsequent recovery in this case for Attorneys time and expenses. If an offer has been negotiated, Attorneys will have a lien upon any subsequent recovery equal to 40% of the offer, or an amount to compensate for time and expenses, whichever is greater. Client may terminate Attorneysrepresentation of Client at any time by providing written notice to Attorneys at the address of their principal office. Attorneys may withdraw from representation of Client at any time if they determine prosecution of the claim is not practicable." also"Contingency Fee. Client will only owe a legal fee if Attorneys collect compensation on Clients behalf. If Attorneys are unable to collect anything on Clients behalf, Client will owe nothing. If Attorneys obtain settlement or judgment for Client, Client will pay to Attorneys forty percent (40%) of the gross recovery, before reimbursement of expenses, divided among the attorneys as follows: 90% to ************************ and 10% to Troxel Law LLP. If any judgment is rendered pursuant to 28 U.S.C. 1346(b), or if any settlement is made pursuant to 28 U.S.C. **** or ****, attorneys fees will be capped to the extent required by 28 U.S.C. ****. The fee set forth in this Agreement is not set by law but is negotiable prior to signing the Agreement."This I was not in agreement with therefore I have tried to contact them serval times by phone and received no answer.Initial Complaint
06/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I filed a claim through ************************************ on 05/14/2022 and had not heard anything from the law firm. Their website states that they have 24/7 service; however, I tried to call to follow up on the claim and it went right to voicemail. I began to investigate and I am very worried that this was a scam and I provided a lot of detailed medical information, as well as SSN and personal identifying information for both myself and my son. I need to know if this is a legitimate business or if I have been scammed and what to do to protect myself and my son from identity theft and/or any other negative repercussions.Business response
11/21/2024
We have searched our system and have not identified any client by this name. No claim was brought forward on behalf of this individual.Initial Complaint
05/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Troxel Law, LLP *************************** LLC failed to disclose their success fee amounts upon signing up for TurboTax Settlement Inquiry. Their website states they take out 40% of claim if claim is won. They say my amount due to me is $139.08. They say theyre deducting $250 for attorneys fees and $24.93 legal Theyre falsely advertising that they only take 40% but they're scamning people alot more than what their terms ob their website state. Theyre supposed to be fair & fighting for customer rights who were scammed initially but turning right around to rip off these same consumers who thought they were finding justice & getting back at least a portion of what they were scammed That's hypocritical! Unacceptable!!! And likely to get them in the same situation as turbo tax being sued. I want my full amount due to me! They're required to pay us back what we're due. Theyre sending a document to everyone to sign giving them authorization to take out whatever share they State in their amount due & deducted. I did not sign. I know my rights. And they are fraudulently taking **** or more consumers for much more than they advertise. There was no mention of amount on claim form & no agreement period saying the amount. But their website says 40%. Then suddenly their website page is broken where that states those details, but I have a screen shots. I wish for my request of full amount 60% due to me be sent. They are not entitled to more than stated in terms & advertised. I'll agree to the 40% to you. That's not even making up for what I was scammed out of by turbo Tax in the first place.But it's better than nothing. *************************Customer response
07/21/2022
I have not had any communication with Troxel them regarding this complaint. I told the legal team about it tho. Better Business Bureau:
At this time, I have not been contacted by Troxel Law, LLP regarding complaint ID ********.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
24 total complaints in the last 3 years.
11 complaints closed in the last 12 months.