Business ProfileforUS Virtual Notary LLC

Notary was just fine. On Sept. 28, 2023 I met with her, before which I had paid in full and had sent the front and back of my Driver's License for ** verification. As the ********************** left the video meeting, she asked me to send her the document (that she had watched me sign), which I did. I then got an email at 4:18 p.m. that said: "Your documents are ready!" but they wanted me to re-do ** verification before they would send them. I did that, again sending them a scan of my driver's license. At 5:09 p.m. I got an email that said, "You may disregard the ** verification...." and "You should be receiving the documents soon." Two and a half hours later, at 7:43 p.m., I emailed them that I still didn't have my document! I did not get an answer. I also phoned and left voicemail. Note: Yesterday I emailed a question about the process and I received answers at 8:18 and 8:46 pm, so I do think they answer emails at least at that late time. My email trying to get my document was well within that time.It is now almost 10:30 p.m., and I simply never received the notarized paper that I needed TODAY ! I am not only disappointed. I am set back in my project. True, I asked a lot of questions because their website would not work for me, but I did pay, get my appointment made, and had a successful appointment.Why can't I get my documents in what is now more than five hours after they said it would be "soon" ? It should be a matter of minutes, not hours. Yes, everyone was polite and informative; the notary was great, very patient. But, they just left me hanging and delayed my project and took my money. I hope I'll get it tomorrow. I hope I don't have to fight for a refund if I simply never receive it.