Business ProfileforHouse Crafters of WNY

We initially went under contract with HouseCrafters in May of 2023 to do the siding, trim and gutters with their salesman Darren (who is no longer with the company). We were told it would take 5-6 weeks to get our siding done, the project was not started until end of September 2023 and finished due to lack of ordering until November 2023. I have saved every correspondence with the company which is very little on their end, as they are unresponsive and unprofessional. The crew who came out and did the job do not work directly for HouseCrafters but are independent contractors who use their vehicles, which was not what the salesman originally told us. I do want to add the crew was amazing, as for the office and Mark, they have no idea what is going on as they thought the job was finished when we were still missing trim around the house. Since the job was finished, we have had a leak around one of the windows they trimmed in, I have reached out twice with zero response for them to come look at it and we have a ten year warranty on their labor. After spending the money we did, you think the owner/ manager would come out to make sure we were happy and everything was good, which it is not. Some of the siding has not been fully finished and the insulation is hanging out, plus some of the trim is crooked. I have been as patient as possible as I can with this business but enough is enough. Regarding the timeline we were told, there was so much more going on that is too much to type but I would be happy to discuss.