ComplaintsforWedding Gown Preservation Company
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a wedding gown preservation kit from this company. The company has a stated policy that the "gown" is guaranteed from yellowing for 100 years or they will restore the gown. My dress has been unopened and kept in the condition they specified. The gown has yellowed. This company is refusing to honor their guarantee by stating that their guarantee only covers "fabric" and not "beadwork," although such a stipulation is in no way stated on the paperwork they provided to me, nor it is on their website. I am in the process of planning my daughter's wedding and devastated to find the condition of the dress I trusted this company to protect. They refuse to stand behind their product or their reputation.Business response
01/09/2023
Hello, thank you for bringing this situation to our attention. I have attached the complete email correspondence between Wedding Gown Preservation Co and ****** ******. ****** provided photos of her completed gown preservation that was done over 20 years ago by our company. Wedding Gown Preservation Company provides a 100-year guarantee against the yellowing of the fabric of the gown. ******'s sequins on her wedding gown yellowed over time which is not covered under our 100-year guarantee. Yellowing of sequins is a manufacturing error by the designer of the gown. I recommended ****** to contact them to have this situation rectified but she declined. We offered ****** the option to return her wedding gown to our facility to be re cleaned and preserved but made her aware that re cleaning and preserving the gown will not correct the yellowing of the sequins. Please contact us if you have any further questions regarding this situation. Thank you for your time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.