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            Business ProfileChery Industrial Inc.

            Construction Equipment
            BBB accredited business

            Contact Information

            Garden City, NY 11530

            Visit Website
            (516) 280-7653

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1.71/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 9/10/2021

            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Chery Industrial manufactures and sells industrial products such as construction equipment, tools, storage products, and skid steer attachments. 

             

             

            Products & Services

            Skid Steer Attachment, Storage shelters, tool box, shipping containers, Mobiles home, iron gate, portable restrooms, fence, web slings, traffic cones, double-leg lifting chain sling, ratchet tie-down straps, screw pin anchor shackles

            Business Details

            Location of This Business
            Garden City, NY 11530
            BBB File Opened:
            9/3/2021
            Years in Business:
            3
            Business Started:
            11/24/2020
            Business Incorporated:
            11/24/2020
            Accredited Since:
            9/10/2021
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Zita Wang, Marketing manager
            • Mr. Jianhua Zhang, Owner
            Contact Information

            Principal

            • Ms. Zita Wang, Marketing manager

            Customer Contact

            • Ms. Zita Wang, Marketing manager
            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/27/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            15 Feb 2023 purchased for $5400.00. from Chery Industrial, the Greatbear Skid Steer 72'' Vibratory Roller I sent them the make, model and year of my machine the implement would be used on. A representative from Chery Industrial called me to verify the machine I would be using with the attachment. I informed them my 2022 JCB 1CXT is the machine I would be using as stated in previous communication via email. I also told them my 1CXT is capable of both high and regular output hydraulic hook-up. Upon delivery of the implement sent to me, I found I am unable to attach it to my machine. It is meant to hook to my high output hydraulic side and the hoses they provided are 3.5ft (ca. 107 cm) too short.I asked the company to send me the right length hoses, so I can use the roller with my JCB 1CXT as ordered. They have failed to respond with an adequate resolution. Email communication and pictures are attached below. I purchased and received this $5400.00 roller 2 months ago and am still unable to use it with my machine. This is causing a delay with my customers' projects I need to get done.
            Read More
            Read 4 More Complaints

            Customer Reviews

            7 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Larrie D

            06/07/2024

            Purchased toilet shower sink combo. Hot water connection back of unit is leaking. This is a brass insert in the end of a PVC pipe. Found only way to communicate with Chery Industrial is through online chat with "***************************" ****** didn't answer my questions and replied to contact parts @ cheryindustrial.com. I replied my question was not answered and received no other response.Emailed parts @ chery industrial (2) times with no response. Bottom line my wife likes the unit unfortunately their customer service is non existent.
            Read 6 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

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