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Find a Location

Trustco Bank has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Trustco Bank

      5 Sarnowski Dr Glenville, NY 12302-3503

    • Trustco Bank

      W Campbell Rd. Schenectady, NY 12305

    • Trustco Bank

      134 Main Ave Wynantskill, NY 12198-7512

    • Trustco Bank

      1208 Troy Schenectady Rd Latham, NY 12110

    • Trustco Bank

      2050 Western Ave. Guilderland, NY 12084

    Business ProfileforTrustco Bank

    Bank
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    35 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Trustco Bank has 54 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Trustco Bank

        5 Sarnowski Dr Glenville, NY 12302-3503

      • Trustco Bank

        W Campbell Rd. Schenectady, NY 12305

      • Trustco Bank

        134 Main Ave Wynantskill, NY 12198-7512

      • Trustco Bank

        1208 Troy Schenectady Rd Latham, NY 12110

      • Trustco Bank

        2050 Western Ave. Guilderland, NY 12084

      Location of This Business
      5 Sarnowski Dr, Glenville, NY 12302-3503
      BBB File Opened:
      10/21/2008
      Years in Business:
      122
      Business Started:
      1/1/1902
      Business Started Locally:
      1/1/1902
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Lauren McAllister, Executive Assistant
      • Ms. Jessica Panczner
      Contact Information

      Customer Contact

      • Ms. Lauren McAllister, Executive Assistant
      • Ms. Jessica Panczner

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      35 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Lisa N

      1 star

      10/04/2024

      I inherited an IRA which was held at Trustco Bank. I've held the account for over a year, and I've never received a statement from them. There is no way to manage the account through their on-line portal which allows me to see the balance, but not to view statements, transfer funds, or do any other action relating to the account. Every time I call for assistance they tell me to come in to a branch. The person I inherited from lived in their service area, coming to a branch requires a plane ride for me. I want to transfer the funds to another institution which will actually allow me to manage my own money, and I've been told that I need to submit a statement from the existing account to complete the transfer. I've called to request a statement and been sent an accounting of what is in my account which isn't even on bank letterhead, and this document is not being accepted by the other institutions. At this point, my money is being held hostage by TrustCo bank. It seems my only recourse is going to be to close the account and take the tax hit for early withdrawal, which should be criminal.

      Local BBB

      BBB of Upstate New York

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