Business ProfileforRochester Oxygen & CPAP

If I could give minus star ratings I would! I have had nothing but problems since starting with Rochester Oxygen in January 2024. They were auto-debiting my FSA card for the CPAP machine rental but when my FSA requested an invoice verifying what the charges were for, the amount was different than what they charged me. This resulted in my FSA card being blocked from purchases until Rochester Oxygen could supply me with the corrected bill. (They tried to tell me that the difference had to do with the insurance having not paid yet but that didn't make any sense since this was the portion of the bill I was responsible for.) After that was straightened out, I had them remove my FSA card from auto-debiting and asked them to send me bills instead. Every month I get four bills each one with a different amount and after working with my insurance carrier who helped me to reconcile my account, they never showed any of the credits for what I had been paying and they also did not give me the credit for the supplies they randomly sent to me that I returned. This company does not give me confidence that I am being billed correctly and I am returning their equipment because I don't have the time to constantly call and email to get THEIR billing straightened out!