ComplaintsforTurkish Airlines, Inc.

• Initial Complaint

  10/10/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  RE: Turkish Airlines Case # ********** On April 4th, I flew from *** to *****, ***** on a business class ticket with Turkish Airlines. Upon arrival, I discovered that my suitcase had been broken into, locks removed and items missing. I have repeatedly sent the information requested to complete a claim with the airline. Their website is not at all user friendly, but after repeated attempts at following their instructions, I was able to send my bank account information to complete the offer that was made. My last communication from them was September 23rd, but no reimbursement has been made to my bank account. I'm reaching out for help in obtaining this settlement from them for the amount offered.

  Customer response

  11/04/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My wife and I booked a flight in April to fly to ******** in June to see lots of family who were flying in from other countries. We booked hotel rooms as well. The flight did not go smoothly at all which is detailed in the email I sent to Turkish Airlines and other parties attached below. I have not received any correspondence from Turkish Airlines even after sending a certified letter on September 3rd by the US post office. I am filing this complaint because we need your help getting a refund for the disruption, delays, extra out pocket expenses, cancellations and health scares among other things. Please give me a call or email me for clarification if the detailed description of what transpired attached below is confusing or if you have any questions.

• Initial Complaint

  09/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My name is ****** ******. I am writing to you as I have tried all other avenues at Turkish to resolve my issue with your air line.August 28 was my flight for myself my wife and our two children ages 7 and 5 from ****** to ******** and ******** to *******/EWR That morning 28th I got a text saying this from the phone number attached ( I am attaching picture of the text also.) The message said that the flight was overbooked and option to chose alternative flight.I contacted your costumer service phone number and they responded with the below email message a few hours later I am attaching message also TITTLED TURKISH EMAIL.Dear ****** ******,"First of all would like to emphasize that we are sorry for the poor impression that you have experienced. Based on your message, if you choose an alternative flight instead of your scheduled flight, you will be eligible for a travel voucher from Turkish Airlines..." ATTACHED We get to the Airport ********************** and they say that they no longer have another flight available for the 28th from ******** to EWR. So they said to come on the 29th. We went back to the Airport ********************** on the 29th . On the 29th the ********************** acted surprised as to why we got this text message and this email from your airline. So they directed us to Turkish ************************ in ****************. We had to go home to America with our 2 young kids. We were forced to stay in ******** one more night and take a flight on the 30th since there were no flights on the 29 either. We were forced to pay 262.179.24 Turkish Lira close to $8000.00 US Dollars ( I am attaching recipet) for our 4 tickets and I had no choice but to pay it. Even though we were supposed to have travel vouchers from your airline due to overbooking on our 28th flight.I ask that you do this right and fix it for us please and refund me my close to $8000.00 charges as they were supposed to be covered by Travel Vouchers from your airline.

  Customer response

  10/25/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  09/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I flew with Turkish Airlines on September 21, 2024. The itinerary for the flight was ****** to ****** with the stopover in ********. Although the flight was delayed, I was able to catch the flight to ******. However, when I got to ****** my baggage was not in ******. The bag was still in ********. I filed the baggage delay report at the terminal and provided all the details about my stayed in ******. While in ****** I called their customer service many times and they promised that the bag was going to be delivered at my hotel, which they fail to do so, telling me that the carrier could not find the address. Which is a complete lie because I stayed at the ************* by ******** in **********. On September 25 I flew back to *** without my baggage. Somebody from ****** called to let me know that the bag was going to arrive on Friday at *** Somebody call from JetBlue telling me that my bag was on terminal 5 and that Turkish airlines was responsible for handling delivery. They told they just did a favor, but they were not responsible for the bag and that the bag needed to be pick up withing 5 days, if not they will remove the bag from *** and send it to the warehouse in *******. I have been writing and calling Turkish airlines every day and I have not got any answer for them. The people at the customer service have no clue and all they are telling me is that somebody will contact me and that, they apparently closed the case because the bag is already ***** the meantime, while in ****** I spent $400 buying clothes and basic necessities because I did not have anything with me. And if they do not deliver the baggage to me, I have to spend another $150 round trip from ******** to *** to pick up the bag.The worst part is that I have not received any reply from Turkish Airlines in any way either online, text or by phone. And what it was supposed a vacation to London turn out to be a nightmare thanks to Turkish Airlines.

• Initial Complaint

  09/28/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Turkish Airline withheld $260 of the refund I was due. I have made multiple attempts to get this issue resolved but the response from the company has been conflicting and unclear. I purchased a flexible economy round trip ticket on July 27, 2024. I paid the 3rd highest economy fare (the first started at $700) to ensure that it was a refundable ticket. I realized soon after I bought it that I needed to make a slight change on the travel dates. I tried to change it online but the website would not allow so I cancelled the ticket (both ways but one way at a time) and then purchased a new ticket. I cancelled the first ticket within 24 hours of purchase. According to all the information I could find on my ticket, the ticket was fully refundable and further, the Turkish airline website states that cancellations made within 24 hours of purchase is fully refundable. I received $1753.30 back to my credit card but it was short of the $2013.30 that I paid. I called the airline the next day or so and they told me to submit "feedback" on their website to get the issue resolved. I submitted the feedback on the website and the first response I got back said "Since you had reissued your ticket before applying for a refund, your ticket has been refunded according to it's ticket fare rules." This was not true, I cancelled the ticket before I purchased the new ticket. I responded to clarify this and kept getting a response about the refund having been according to fare rules. However, the fare rules were never explained or demonstrated. Since I had bought a flexible ticket that stated "fully refundable", I expected a full refund. I also called the customer service 3 times and even went in person to the Turkish airlines counter, in ******** and *************. The response I got was contradictory and they referred me to the website to submit my claim. No one was able to show me the fare rules or give me a clear reason why I did not get a full refund. I am very frustrated and upset.

  Customer response

  10/23/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Turkish Airlines, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I found two charges on my credit card from Turkish Airlines I didn't know about. I have contacted them several times and I have been asked to contact the bank and then the bank tells me to talk to them. I have called Turkish Airlines so many times and they don't even let me talk to the manager even though it seems like they don't know what's going on. I keep getting different answers. Then I called them again and they said my tickets have already been cancelled without my agreement or saying anything and that the refund is going to be processed and sent to me. I don't know what's going on anymore. I tried calling them again to confirm and then they told me that I should file feedback with their company to get a response. Right now, it sounds like I don't have any plane tickets or my money back. I just want them to process my refund and have my money back so that I can focus on other things. This has taken way too long, it's been way too complicated, and communication has not been easy. I am wondering why such a big and well known airline is having so many complications.

• Initial Complaint

  09/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased two airfare tickets via our *********** Travel Credit Card on Turkish Airlines for our honeymoon on 10/29. On 9/23, our flight changed by about 2 hours and then change again by another 7-8 hours having us lose an entire day of our honeymoon.We called Turkish airlines 4x that day to get a resolution and for them to provide us a refund so we could quickly get a new flight booked for our honeymoon. They kept pointing us in different departments and were not helpful at all. They asked us to submit a "Feedback Request Form" which I did and was told I would hear from them within 3 hours. I never heard from them and tried contacting them again and nothing. There are so status updates on our Feedback Request and no one is responding via email, Whatsapp or Phone. This is unacceptable **************** and we will certainly never choose to fly Turkishair again. We would just like an immediate refund or check so that we can book another flight asap as our honeymoon is just over a month away.

• Initial Complaint

  08/31/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We booked flights fron ***************** to ******* with a connection in ********. I paid $1500 extra to select upgraded seats 3 months prior to the ********** before flight the segment from ******** to ******* is canceled and when I called to rebook that flight they canceled all out flights and when they rebooked us we lost all our upgraded seat assignments. It is a few hours before the flight and I do not have a seat for the long flight from ********** to *********This is beyond incompetent. They sold the seats I paid for to other passengers one day before the flight. Now I have no option to look at flying with another airline.I will never fly turkish airline again.

• Initial Complaint

  08/21/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Turkish Airlines extorted us at the ************* at the time of our departure and would not honor our purchased tickets. I purchased two tickets on Turkish Airlines (************, **) through Expedia on 09/23/2023 for $1,083.35 each for a total of $2,166.70. The charges appeared on my October 2023 credit card statement. We received several confirmation emails, including one on the day of our flight, ensuring our reservation was booked and confirmed and that there was no need to re-confirm this reservation. However, when we arrived at the airport on May 2, 2024, to check in for our flight, the gate agents told us that our tickets were suspended and that we would have to purchase new tickets for $5,480.20 to get on the flight. Twenty-four hours before the flight, I attempted to check in for our flight on the Turkish Airlines website. At that time, the message I received said, Please check in at the check-in counter. We never received any email or communication from the airline indicating there was any type of problem with our tickets. Expedia had confirmed several times that We were all set.When we initially checked in for our two seats, there was no problem. It was only when we asked to be seated together that the agent behind the desk told us that we didnt have tickets for the flight. We protested to the gate agent and two supervisors but were ultimately informed we might miss the flight because we wasted time. She said we could wait until tomorrow, but there would be no guarantee of seats on that flight. We knew there were seats on this flight because we had already paid for them. They would not work with us in any way except to charge us $5,480.20 to purchase tickets that we had already bought for our 18-day vacation which we had been planning for months and had a full itinerary and reservations for. I would like a full refund for the $5,480.20 plus interest that I was forced (extorted) to pay at the ************* ticket counter.

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On August 10th, I traveled from ******* to ******* on flights TK0089 and TK0131. During the journey, my luggage was inadvertently transferred and left behind on flight TK0089 due to actions taken by the flight crew. Turkish Airlines lost and found office has since located my luggage, with reference number BE-***********. However, they are requiring me to collect it in person at *****************Unfortunately, I am currently in *******, ***, and due to **** restrictions, I am unable to travel to ******** to retrieve my luggage. I am therefore requesting that Turkish Airlines transport my luggage to *******, where I can personally collect it (I am aware that flight TK0131 travels from ******** to *******).I sincerely hope you can assist me with this issue, as I have no other options. When I contacted the Turkish Airlines lost and found office, their response was very rude and uncooperative, with repeated attempts to deflect responsibility, leaving me feeling helpless.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩