Business ProfileforHealthy Basement Systems LLC

To say I am DISAPPOINTED, is an understatement. Between ************* 2024 we had HBS come out, complete an assessment for exactly what our home needed to fix water coming into our basement, and complete the installation. **** ********* recommended multiple products, and we trusted his opinion and suggestions, since he's the expert! We purchased EVERYTHING HE SAID TOO, including the best "Triple Safe System" that they make! These items were all installed on 4/18/2024. In June, we had our basement completely re-done, because everything was ruined from prior storms. On 8/19/24, we had a massive rainstorm. We trusted our $7k system would do its job. Well, it did NOT. Our entire basement flooded. Everything, completely ruined, once again! Water came in from the EXACT LOCATION where our pump was installed. I called HBS immediately, they sent out a technician, Christian, who CONFIRMED that one of the 2 pumps in our system, was NOT WORKING. I asked for HELP in fixing the resulting damage to our basement that was completely renovated in June, so they sent out 2 more employees (*** ****** and ***) to "assess" my basement again. After begging for my "report" to be sent to me, it finally was, in which I was informed that they were taking ZERO responsibility for the faulty pump that THEY sold us, installed and recommended to us back in April!! They are blaming me and my husband for the water coming in (because of the location of the discharge line outside & that grass grew over it. THEY installed the line, and they graded the area! No one else has EVER touched that area!!) Their REPORT contains nothing but LIES, and shows they take ZERO accountability when things go bad. Me and my husband have been treated like complete TRASH by this company. Never mind the despicable outcome of their report, NO ONE RETURNS CALLS when they say they will either - I am STILL waiting on a call from *** since 9/6/24. Absolutely horrendous experience, worst customer service EVER. SHAMEFUL.

Ms. Devine, We are sorry that you are dissatisfied with our system and service. Unfortunately, you purchased a partial system that does not include our dry floor warranty, and our proposal clearly states this. Additionally, someone buried the end of your discharge line, which caused the system to back up and not function properly. We cannot be held responsible for damage caused by the buried discharge issue. Tim has reached out and we have not had a response back. We will reach out this week to follow up and discuss potential remedies. Marc Tannebaum - Managing Partner