ComplaintsforMediaCom
Additional Complaint Information
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Had service with company and moved to area that did not have their coverage. I spoke to them about disconnection of service and they charged for disconnection and that I did not continue service. Had to pay to get report off of credit.Business response
02/03/2022
Hello *****. We have researched the collection for the account you previously had activated with us. We do show this was valid but due to age, it has been removed and the credit agency has been notified of this action. If you have any further questions, you can contact us by calling ************.Initial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We notified MediaCom that we were going to be discontinuing service in 7 days. Upon this, our service became extremely unreliable and nonexistent. This is not in the contract that we signed, and they are just expecting us to roll over and pay for not having service for a whileBusiness response
01/24/2022
Hello *******. I apologize for any problems you may have experienced prior to the disconnection of your services. We have confirmed that a maintenance issue was found, and repairs were made. We can confirm that appropriate credits have been applied and these will appear in detail on your final bill. If you experience further issues or have additional problems addressed, please contact us by texting ***** or calling *************Initial Complaint
01/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Our internet service was lost during the tornado on December 10, 2021. It's now January 9th 2022 and we still have no service. The local office won't tell us anything and has no clue what is going on. The techs on the road won't answer questions or they are clueless about the issue. Customer service just says there is an outage and won't go any further to try to help or get in contact with a supervisor. All other utilities were on within 6 days to my residence. Now I'm getting a bill for service that we can't even use. Customer service says they will issue a credit when service is restored but why should we have to prepay for it. I've also lost money on other services not being used do to the lack of service they haven't provided. Security camera cloud DVR service, Netflix, Hulu, Disney etc. On top of that a new customer can get the same level of service for $49.99, I'm being charged $99.99 and have been a customer for many years.Business response
01/10/2022
Hello *****. I apologize for the loss of service associated with the tornado damage on 12/11/2021. This destroyed our plant which is currently in the process of repair and replacement. There were initial delays due commercial power and debris clean up that was necessary so we would have access to our lines and equipment. We have continued to bill and do not expect payment. All services will be credited from the time of impact until restoration is verified. The current estimated completion date for our fiber plant is January 12th but there may be further work that needs to be done on the street level. If you have any further questions or concerns, please contact us via text messaging at ***** or by calling ###-###-####.Initial Complaint
01/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We requested ************* services and paid $243. We were then told they would have to dig a trench in our yard for service. We didn't want that sent back all the equipment on 12/11/2021 by FexEx which they received in the ****************** on 12/15/2021. ***** tracking #************. I have been getting the fun around. I can forward a copy of the different text conversations I have had. We just want our money back.Business response
01/12/2022
Hello *******. I apologize the installation of your services required a new underground line and understand the concerns with this work. We have confirmed that all equipment was returned to Mediacom and a credit card reversal has been entered. Your financial institution may take up to 5 business days to complete this transaction. If you have questions regarding this or this is not reflected on your account, please contact us by calling ************.Initial Complaint
12/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Internet was working fine, now Mediacom took it offline for some repair that appears to be going to take 2 weeks to fix. This is causing a hardship with my job since I work from home.Business response
12/28/2021
Hello *******. I apologize for the continued loss of service due to the severe damage suffered by our plant due to the tornado that struck your area on 12/11/2021. This occurrence severely damaged not only our fiber line but also commercial power lines and equipment in the area. Following those repairs, our plant will need to be completely rebuilt. We do understand the frustration associated with the length of time services have been affected but we are working as quickly as possible to secure equipment and schedule these replacements. Once those services are restored, we will be crediting all accounts in the area from 12/11/2021 until the service is confirmed restored. If you have any further questions, please contact us by phone at ************ or via text messaging to *****.Initial Complaint
12/10/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Mediacom continues to dodge any accountability about their infrastructure. As someone who works from home their service has caused me no shortage of pain and suffering. Most recent, it’s going to take a week to resolve their bad hub and incoming lines with no promise of acceptable compensation.Business response
12/21/2021
Hello ***** I apologize for the problems associated with your internet service. We can confirm that repairs were completed last week in our plant and these should be resolved. Credits have been approved and details will appear on your next statement. If you experience further issues or have questions regarding the billing, please contact us via text messaging to ***** or by calling ###-###-####.Initial Complaint
12/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
They are over charging my account I was forced to pay 5.00 extra last month because they would not adjust my bill Please adjust my bill Help fix thisBusiness response
12/09/2021
Hello *********. Thank you for contacting us. We have confirmed several times that your account is not being overcharged and the appropriate credits are being applied for the loss of channels associated with ******* decision to block rebroadcasting rights on stations they own. If you have any other issues or concerns that our customer care team can assist you with, please call ###-###-#### or text *****.Customer response
12/13/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:Still not resolved
Still over charging my account
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
********* ******
Business response
12/13/2021
Hello *********. Thank you for contacting us. We have confirmed several times that your account is not being overcharged and the appropriate credits are being applied for the loss of channels associated with ******* decision to block rebroadcasting rights on stations they own. If you have any other issues or concerns that our customer care team can assist you with, please call ###-###-#### or text *****.
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Customer Complaints Summary
586 total complaints in the last 3 years.
146 complaints closed in the last 12 months.