ComplaintsforMavis Discount Tire

• Initial Complaint

  04/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car in for a oil change pre paid left I then picked it up at 6pm. My son did hit a mailbox two weeks before I had the oil change. I know nothing about cars. When he did the oil change lifting the hood did more damage to the hood. If he would have called me and said we are not able to work on it due to we can cause more damage , I would have fixed the car before I received the oil change. So now they are refusing to fix the damages they caused. Now I have to pay for their mistakes before my son can fix his.

  Business response

  04/16/2022

  The Regional Training Manager ****** has investigated this matter. Customer admitted to bringing in the vehicle with a  damaged hood, her son had hit a mailbox prior to having Mavis service the vehicle. The customer was informed that the extent of the damage before and after raising the hood for servicing was not caused by Mavis. Mavis is not liable for the damage done to the vehicles hood.

  Business response

  04/16/2022

  The Regional Training Manager ****** has investigated this matter. Customer admitted to bringing in the vehicle with a  damaged hood, her son had hit a mailbox prior to having Mavis service the vehicle. The customer was informed that the extent of the damage before and after raising the hood for servicing was not caused by Mavis. Mavis is not liable for the damage done to the vehicles hood.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  About a month ago I filed a complaint on the BBB and the company contacted me in regards to the two bad tires and staff throwing away my rim. They stated they sent me a check 3 weeks ago (22 days ago) and Ive yet to get it. Last week my health took a turn for the worse. I have to start putting my affairs in order and the last thing I need is this. Maybe I shouldnt of told maviss compliance/ refund guy about my illness due to him thinking Id just die. New information has to come to light such as my cracked rim wasnt cracked. I actually found my rim at the junk yard. That rim along with 6 others was turned in for scrap. Now that new information has come to light (I bought my rim back that mavis said was thrown away), Im now seeking as follows: 2 new tire cost ****** New rim that mavis said i had to get due to crack ****** My rim that I bought back (no crack) from scrap place *****. Total ******. I dont want store credit because Ill never step foot in a mavis again. You say you sent a check 22 days ago. I live 25 minutes from your cooperate office. Please cancel that check and issue me a new one. Just take it out of the ******. Ive had it with mavis. Id like to spend the little time I have left not stressing out and worrying because mavis has taken me around the block for the last time!!!!

  Business response

  04/12/2022

  
  The Regional Training Manager, ***, investigated this case.  The customer has already spoken with the Regional and the Regional agreed to refund the customer for his two tires and sent a check to the customers address.  This check was mailed on 03/23.  The customer was informed that his rim was cracked before Mavis serviced the vehicle.  The customer then left the rim at the store for several weeks and so the rim was recycled.  Mavis puts recycled parts in our recycling which gets picked up.  Mavis does not handle the scrapping of the parts.  Furthermore there is no way to determine if the rim the customer picked up from the junk yard is his original rim due to the fact that the serial numbers on said rims are specific to the model not the individual rim.  *** has already offered a courtesy $75 voucher, however *** is also willing to offer an additional $75 voucher as well.  The customer at this time is due no additional refunds.  *** has attempted to reach out to the customer and will attempt to reach out again today. 

  Customer response

  04/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  Too easy! First off, tell ******* I sent him check #*** for ******* last week. See how easy that was. At a young age, I realized that its not about what or who you know its about what you can prove . Let me remind you that Im not behind a desk like you, Im on the front line. Know facts before  tou respond because Im about to show how mavis is trying to sweep this under the rug. You say you manager did an investigation .. You might of missed the day they went over this definition in 6th grade but to investigate is the action of investigating something or someone; formal or systematic examination or research.How is it that Ive told your manager that Im in possession of my entire conversation with **** when I went into the store and its lie after lie. Your manager investigated nothing because not only am I in possession of these recordings, I have the very same rim that mavis said was cracked. As far as me proving its my rim, 5 years ago when my father and I rebuilt this car, we take an engraver and sign our name on the back of every rim  weve done this on 7 cars  it was kinda our thing  unfortunately, my father died two years ago  if I have to get a handwriting specialist to say that all 4 rims were sign by same person, I will. In addition to being in possession of my non cracked rim, I have a deposition from the woman who works the counter at the scarab palace and she said that **** comes in a few times a month with rims/ I have a copy of the transaction with my rim and that day he brought in 7 rims. Being i signed nothing nor can I find your point about throwing rims away, youre lucky I dont have him arrested for profiting (*****) off my stolen rim  I hear he has a family . Next when I brought my tire in and showed the tech, he said wow is, Ive never seen a flat like this and Ive worked here two years  that day, I was told that theyll measure my traction and Ill be charged the difference. The crack wasnt mentioned the next day, when **** was working . He said my rim was cracked and I had to pay . Not being a sheep like 90% of our country. I contacted *** ******. That blowout cause me to crash, which I have on film. So far we have a tech on recording saying in the two years hes worked there, hes never seen anything like that  Im sure hes seen tens of thousands  I have a video of a loud boom and my car hitting a way and another car pit manovered me. The 7 weeks my tire was there, I was in constant contact with mavis via phone and email. I let them know I was talking to *** ****** and not to throw anything away because *** ****** wanted me tonsend it to them. That right there tells me, *** ******* was concerned  / twice a week I email and called  dont throw it away  *** ****** wants it  I go pick up my new tire and ask for my old one and thank god their were children waiting because I wouldve went nuts when **** said he threw it away. Being I have the rim with crack, it makes perfect sense why he threw it away  to cover his tracks   What I want is non negotiable/ I dont want store credit because Id never step foot in a mavis again  Whatever I agreed to in the past, being I was on mind altering medications due to my ******* theyre null and void . I want the 269/00 for my tires the 200 for the rim I had to buy because I was lied to and told mine was cracked and 50 I spent to buy my own rim back . We will forget about the damage to my car ( I can fix it myself) and the lies and scam youve been pulling on my fellow New Yorkers  . Thats ******  / Im being nice only because ******* is a really nice guy  I promise you that one way or another Ill get that ******  and if I have to do it my way, it will be *******  Thats a promise . The overwhelming proof/ not circumstantial but proof I have, my 9 year old can represent me .   Word of advice so you dont like like an *****  / get your facts right before answering the BBB. What  you have is circumstantial/ I contain hard proof  / as far as you saying I wont be getting anymore money, Ill bet my entire left qrm I will  literally everything you stated, i shot down  / ***** ** ***** ** **** ***  *****

  Last  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business response

  04/15/2022

  The Regional Director, ****, has looked into this case. **** has concluded that the original offer made to the customer is our final offer. The customer has been refunded for the two tires purchased through Mavis, we have offered $150 in vouchers that can be used towards any service at Mavis. When the customer is ready to use the vouchers they can contact us at ************ option #2 and have the vouchers sent to any Mavis location.

  Customer response

  04/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  ** ********* ******* ******* *** ***** ** ***** ******* *** ********* **** ** * * * * * *** ***** ** ******** ***** ******* ***** ******* ***** ********************************** ***** ********* ***** *** **** **** ** *** ***** ******* ************************* ******** ** ********* ******* ******* *** *****

   

  Hello, 

   

  The reason for my email is to let you know that I’ve accepted the refund from Mavis. Going to court for a few thousand, just wasn’t worth waiting years for. The way I left it with the BBB is that I didn’t accept their offer. Is their any way to change that? Come to find out, they did send the check and post office never delivered it.

  ******* *******  ************ 

  
  Sincerely,
  ******* *******
  
  
  
   
  

  
  

• Initial Complaint

  04/05/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Walked into Mavis on 6-30-2021 because my brakes were absolutely gone and I almost rear-ended someone in Pittsfield. My very next stop was Mavis. They knew I was desperate, as this was a very serious safety concern. They knew I wasn't going to leave without my brakes being fixed. They needed the money right then or they couldn't help me. They offered me a loan agreement with a company called ********** The loan was supposed to be for $900. To this date, I should have had this paid off long ago, faithfully allowing them to take $43.27 directly from my checking account every week. When I realized it should have been paid off and called FlexTire to explain, she said because I didn't pay it off in full in 3 mo. that I was automatically put into a different loan option that, by the time I pay it off, I will have paid $2,200.00. I'd like an answer as to how they all think that a woman who had to get a loan for $900. thru them because she couldn't afford even that much on her own, should be forced to pay back double that amount. In 2020, I had a heart attack, stroke & brain aneurysm. In Oct 2021, I had a seizure. I feel now that I've been severely taken advantage of by these two companies because my health issues have left me with heart/brain damage that I'll need meds. for, for the remainder of my life. I believe between the meds. & the regular after affects of all those issues, like now having cerebral atrophy & leaky heart valves, make/made me an easy target to take more from me than what was agreed upon.

  Business response

  04/06/2022

  The Regional Training Manager, ***, has looked into this case. *** advised that Mavis only offers the option to finance through **** *******. We offer products and services and **** ******* is a standalone leasing company that is there to help the customer make the purchases needed. The customer Agreed to the Terms and conditions when signing up with **** ******* and any issues the customer is having with **** ******* need to be addressed to **** *******. **** ******* can be reached at *************

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November 2021 I took my car to Mavis to get 2 tires replaced and an alignment. The manager of the store stated my oil changed and continued to ask me to get my oil changed. After the 4th time he asked, I gave in and agreed to the oil change. Mavis overfilled my oil and seized the engine on my car, which is a hybrid. The engine was replaced by *** and after getting a lawyer involved, Mavis finally paid for the repairs which were over $10,000. I got my car back just before Christmas and after driving it, I smelt coolant. Within a few days it was leaking coolant everywhere. The car was taken back to ***, and they found that the catalytic converters were glowing red and caused all the hoses to melt. The car needed a new exhaust system installed which was over $7,000. I had to get my insurance company involved because Mavis would not return any emails or phone calls and refused to pay for the damage. My deductible was $750, and the rental car was not covered so I had to pay out of pocket, over $1400. Mavis is not returning my calls and I want to be repaid for the money I paid out of pocket and be compensated for everything I have had to go thru due to their negligence. This has been extremely stressful, and it was unnecessary. If a customer states they don’t want a service done, the customer should not be harassed until they change their mind!! Mavis needs to be closed down!

  Business response

  03/31/2022

  The Regional training manager Jason has investigated this matter extensively. We initially authorized replacing the engine. We paid for the repair for the engine and the car was taken back by the customer. Anything past that was not authorized by us or were we given a chance to confirm what the dealership was saying was wrong with the vehicle. The customer authorized further work on the vehicle on her own. We aren’t liable for any other repairs that were done on the vehicle other than the engine.

  Customer response

  03/31/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved
  
  Mavis failed to respond to calls and letters sent to them by myself and KIA, which made it impossible to obtain authorization from them for the repairs.  The damage that was done was due to Mavis originally over-filling the oil in the engine.  There were no issues with the vehicle prior to Mavis over-filling the oil.  All damages to the vehicle are the responsibility of Mavis.  The car was only 2 years old and ran perfect. The insurance company paid for the repairs due to Mavis not responding, so the vehicle could be repaired!  Mavis owes me a minimum of $1400.
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ******  
  
  
   
  

  Business response

  04/04/2022

  The Regional Training Manager ***** has investigated this matter. Customers insurance can email subrogation documents to ***************** for review if they feel we are liable and we will have the documents reviewed.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Location: Mavis ************** **************************************************** Transaction Date: 12/31/2021 Amount Paid: $220.42 Service: Replaced 4 **** Sensors on my 2016 ****** Rogue Problem: Tire pressures still not registering. I went back to the service location 3 times immediately after installation to have the problem fixed. I was told that the installation was correct and the parts were good and they did not know why they were not working. I was told to take the vehicle to a ****** Dealer to get the **** reset, in which I did but the dealer said that the sensors were not working and to take it back to Mavis for replacements. I went back to Mavis a 4th time and was told the Manager would look into it and call me, but I never got call back even after leaving several more messages.

  Business response

  04/01/2022

  
  The Regional Training Manager, *******, has investigated this case.  ******* is having the customer come back to the location to have the vehicle re-assessed.  The sensors will be re-tested and if need be will be re-programed.
  

  Customer response

  04/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 12/28/2021 my right headlight stoped functioning. I went to Mavi* **** ******** ***** *** ******** ** ***** and spoke to ****. He advised me to purchase lightbulbs and bring the car in. 12/31/2021 I purchased new headlights that came in pair and gave them to ***** During the repair the technician choose to replace left and right headlight bulbs without consulting me. He claimed it is better if he replaces them in pair. I took the car home and realized that now left light is shining at the angle down. Since we own only one car I had to wait for the weekend to take the car back in. On 1/16/22 they were busy and I was asked to come in next weekend. 1/23/2022 they did oil change and said they fixed the lightbulb. I took the car home, same thing, lightbulb shining down. I took the car in again on 1/30/2022 they asked me to come in next day. Next day I spent 4h at their shop and was assured it is fixed now. 12 days later left lightbulb stoped functioning. Realizing that they are not capable to fix this, I took my car to another shop on 3/3/2022 who refused to do anything because the damage is extensive and glue is everywhere. On 3/4/2022 I spoke to **** and he offered the inspection from NE Auto and said he will pay for the repair if NE Auto confirms it. The electrician checked the car on 3/5/22 confirmed the damage and said he will order holders and try to fix it. I took the car back on 3/9/22 at 10am. At 5pm NE Auto said, the only fix is to replace the headlight. My cost now is about $1200.00. -$1600.00. **** is refusing to pay for the repair and claiming "We don't use glue" as an excuse. On 3/13/22 I filed complaint with Mavis customer service. On 3/18/22 I spoke to **** regional manager who is echoing same message from ****, "We don't use glue". He asked for proof and paperwork which I sent to him after our conversation. Until today I have not heard back from anyone.

  Business response

  03/31/2022

  The Regional training manager **** has investigated this matter. Customer is bringing in his vehicle in to have it re-assessed.
  

• Initial Complaint

  03/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in to get 4 new tires on my vehicle, I had left it with them, came back and got the vehicle later in the day. When I got home; I noticed that there were windshield wipers on the receipt that I never agreed to and I looked on the vehicle and there were new ones on there, but they were never asked for. The next morning, my husband went to the store and the tire went flat. After filling it up enough to get back to Mavis, it was a valve stem (replaced by them a day prior). They then wanted me to be charged for the tire even though it was their fault. I had it replaced and then after they also did an alignment, the tire rod on the vehicle is now damaged and needs to be replaced.

  Business response

  03/29/2022

  The Regional Training Manager ***** has looked into this matter. Customer has agreed to meet with store manager on Saturday April 2nd, 2022 to fix the tie rod issue.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Went to ****** ** location on 3/21/2022 for tire installation. Was quoted online $675 for all 4 tires installed and balanced. Business tried to charge me an extra $200 for an alignment that was never actually performed (I checked my dashcam) and I just had the car aligned in December. They chipped 3 of my wheels in multiple locations, unevenly filled the tires, two were at 35 psi, one was at 32 psi, and one was at 25 psi. Dashcam recording also shows technician abusing my car on a test drive.

  Business response

  03/24/2022

  
  The Regional Training Manager, ****, has investigated this case.  **** will be reviewing Mavis’ video footage to verify what the customer is alleging.  **** will also personally reach out to the customer to see if he can arrange to view the dash cam footage as well.

• Initial Complaint

  03/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my Ram 1500 to Mavis Discount Tire in ********* ** to have 4 new tires mounted & balanced. Upon pickup of the truck I noticed that all 4 wheels had been scratched and gouged around the outer edge and around the center caps during mounting by Mavis. I immediately returned into the store and an associate came out and took photos. At that time I called corporate as a proactive measure. I received a call from the local store manager who assured me he would have the wheels repaired and they would be “like new” as the truck had only 3000 miles at the time. I dropped the truck back off and 3 days later got a call it was ready. They had the truck inside the poorly lit shop and from initial appearances the wheels looked fine. That day there had been snow and salt on the roads so the wheels immediately became covered in road salt. Fast forward to now, I finally had the time to wash the truck and upon cleaning the wheels I noticed the wheel damage is still there, and has not been fully repaired. I refuse to bring this vehicle back to Mavis to have them address the issue again, and will be pursuing full reimbursement for 4 new wheels to be installed at a shop of my choice, as they clearly could not get it right the first time despite the manager’s assurances.

  Business response

  03/10/2022

  
  The Regional Training Manager, **** has looked into this case.  It has been a couple of months since Mavis had the wheels repaired.  When the customer left our facility they did look at the wheels and approve the repaired work.  If the customer could please provided some photos showing what issues they have with the repaired rims so we may have the rim repair shop review them.  They can also send any images and documentation to ***************** and put reference #****** for the subject line.

  Customer response

  03/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  I will forward the photos of the damaged wheels directly to Mavis  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Customer response

  03/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because;

  I have not been contacted by anyone from Mavis to resolve my issues. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Business response

  03/15/2022

  
  The Regional training manager ******* has spoken with the customer ****** on 3/15/2022. ******* requested photos from the customer ******. ****** assured that he will send the photos when time allows. When the photos are received we will then proceed.
  

• Initial Complaint

  03/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Date: Feb 27, 2022 Purpose for Visit: NY State Inspection Issue: The representative lied that my wiper blades required replacement to pass inspection. I kept the old ones and had them reviewed at other NY inspection stations - all of which confirmed there were no issues and they would pass inspection. This was an obvious scam to force me to spend unnecessary money. Invoice #: ******** Request: Immediate refund of the $32.51 that I should not have been asked to spend on unneeded wiper blades. Note: I have the old wiper blades available for inspection as needed.

  Business response

  03/09/2022

  Tell us why here...

  The Regional training manager **** has looked into this matter. In the spirit of customer service and in the mind of customer retention we are going to refund the customer for the windshield wipers. We apologize for any inconvenience.

  Customer response

  03/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  At this time I have not heard from the Business nor have I seen any indication of a refund so the matter is considered pending. 

  Sincerely,
  
  ******* ******
  
  
  
   
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩