Customer ReviewsforAir France

These people are terrible! On my latest trip, they lost my bag...TWICE...I didn't get my bag until the day I was leaving ***** and my conference was over. I have to buy toiletries, socks, underwear, and fresh clothing for a 3 day conference. Their app would not allow me to upload the pictures of the receipts from my iphone as they were "too large" so the reject email said replay and attach. I tried and those email were rejected. I then had to send 11 separate emails with one receipt attached to each. Then they said that the credit card receipts that I submitted were not sufficient documentation of the expenses! What the h*** else do you have from the store! Besides that, literally every flight I had while in ****** was delayed....and they even lied about it to avoid liability for people missing connections. For example, the gate agent told us that our flight was delayed due to not having a crew. But then they later announced that our flight was delayed due to weather, while other flights bound for the same destination were leaving on time. These people have NO respect for their customers, and take no accountability. I didn't even shop at nice places even though I needed to dress for business! Avoid this airline at all costs! This does not even include the time I had to take away from my job to shop! So they authorized about 25% of what I had to spend.

The WORST experience I have ever experienced in customer service. I took a flight to ****************** with my baby, toddler, and husband. I used the bassinet to put my baby in which was great! While we were getting ready to land the flight attendant grabbed the bassinet before I could check to make sure I did not leave anything in it. As I was scrambling to get off the flight with my two children and bags, I realized my phone was left in the bassinet. As I walked off the airplane I notified them. They told my husband they would call his cell phone once they find it. Never again were we contacted about it. I can track my phone from my husband's phone and can see it was on the airplane still. Again, I notified the customer service of ********************** and they told us the plane was having work done on it and won't be back for several hours. We had a flight to catch to ***** in one hour so had to jump on the plane to *****. I continued to reach out to AirFrance and was told they would get back to me and to file a claim on their website. I filed EIGHT claims and still nothing. I continued to track my phone and could see it in the Servair cleaning services at the airport. We tried calling it, sending messages, puting it in lost mode, everything. I called ******* and they said YES we have your phone! Amazing right? ****. The lady asked for my address to ship the phone I gave it to her. Nothing. Then we get a call FROM MY PHONE to my husband's phone to let us know they will be shipping the phone. I sent a message to my phone with the proper address information and my name. We have yet to be contacted again. Never received my phone. I was also charged $90 for them calling my husbands phone from my phone given it being an international call. Still no phone. I have called AirFrance, the aiport, and Servair, nobody has information to what happened to my phone with pictures of my children on it and all my important documents. Was never given an apology, reimbursements, nothing. Not one *****.

International Business Class Delayed over 4hrs, which made us miss our connecting flight. When we got on the plane the Attendents were sayin to us "This is an old a** plane". The vents were taped over with masking tape, and we were asked to remove them ourselves. My Fiances seat did not recline and was broken and on a slant. My seat belt did not tighten. When asked for proper seats there were none left, but the Pilots and Crew had thier own tented off seats. We were not safe. The food was inedible, I wish I could display pictures. WiFi did not work. We were not compensated for the ** flight penalty. we were offered a 250$ voucher and they closed the case.

Air France lost my luggage for 5 days and I had absolutely nothing with me. They told me to buy what I needed and they'd compensate me. Meanwhile the claims process is a total scam I filled out a claim and each time I try to send them my receipts and bank info, by replying to their email, they claim they didn't get the email and are going to close the claim. I talked to someone on the phone who said they had no way of fixing it but would tell my claims manager to call me, which of course they never do. I'm legit never flying Air France again if I can help it.

I recently booked a flight that was advertised as KLM. Just to get a pay confirmation and the ticket stating my flight is actually Air France. This is my very first time flying Air France. It was a round trip. Both times I have had a HORRIBLE experience. On my way to my destination, a long long flight, I fell asleep & when I awoke, not realizing we were about to land, waking up from my stupor, I head for the bathroom. The woman hostess, starts YELLING at me and slamming the bathroom door open while Im there. Very unprofessional. I went back to my seat & once landed, I did tell her she was dramatic & extremely unprofessional. There are better ways to rectify a situation. Especially considering I had been asleep. So uncouth! Now on my way back to ***, Air France lost my carry-on luggage that I checked in??. On my layover, apparently my other checked in luggage also lost its ********** had to have me identify it to retag it. Which I did during boarding at layover destination. Meaning I couldnt scan my boarding ticket! & I get back home, I have global entry expecting to leave in a breeze! Until I get to baggage claim, wait & wait & wait, no second luggage! Air France lost it!! I have a feeling after that inflight experience with that air hostess, if those are the people they hire. I wouldnt doubt if they just flat out stole my carryon. I had expensive Rent-A-Runway clothes in there, cosmetic & necessity medicine, expensive hand made statues from my place of visit. I am just livid. The inflight service was TERRIBLE. The customer service is TERRIBLE & now they wont give me back my luggage. I cant even put a price on the luggage! Air France has not even given me an update on this luggage! Zero! & I am not able to track the claim online.

The absolute worst experience with an airline in my life!

It all looked amazing, the new Plane, the Michelin-Starred Cuisine, the Service, the Comfort, Wifi, Vents that work, Seat belts that work, Seats that work.We never had the experience.After a long delay, when they dug up some plane from a junk yard with parts literally taped together; we started to board.Waiting for a long time in a hot old DELTA Plane (Not the Plane we paid for) to take off, the passengers were asked to open our vents for air. I looked up and my vents were taped over with masking tape!They were just taped over and never looked at for who knows how long.That was unsettling.When we asked about the tape, a crew member replied its an old a** planeHow do you even say that to anyone about to fly with you?Another one said the plane is "Ancient"It was apparent the crew was uneasy, frustrated, and not familiar with this different Plane.My seatbelt was loose the entire flight!Ok, at least the Cuisine HAS to be good and we will enjoy that.It got even worse. This food looked thrown together just like the Plane, the Crew, the taped vents, and the horrible broken seat.Whatever Vegetable that was served was brown and wilted.The rest of the meal was a plate of Slop.Im not sure what it could have been, but it definitely was not anything close to what was advertised as an amazing culinary experience.I would be ashamed to have any association to these offerings.I could not believe this was even served to humans as food.It looked unappetizing and tasted worse than it looked.It looked terrible.My Wife was also very excited about the Sundae cart they roll down the aisle and you make your own Sundae.Instead we got some mix of melting Ice Cream in a beverage glass. How is this an actual business?!To take flight with seat belts and seats that do not work is detrimental!

The WORST airline ever!! They lost our luggage in *****, we provided our itinerary as we were moving around France. The luggage was always a day late for each location (of which we stayed 3 days in each place), they said they would give $100 Euro for items we needed to purchase. They delivered the luggage at 2 am the morning we were leaving, told us at the airport that there was no customer service - we needed to write to an address in *******. We got home and did so, only to receive a response that they would not reimburse us the $100 Euro they promised us because we sent our request after 3 weeks and it was apparently due in 2 weeks. We were not told of this. Buyer beware - they have no customer service and do not assist or keep their word for the even the measly $100 Euro that we were promised and spent to get a couple of item while we lived without our luggage for 10 days. Unreal!!

In June 2023 my husband and I bought two first class tickets from ******* to ******** for our 40th anniversary. On September 15th he passed away suddenly from pancreatitus. Approximately 4 weeks later I called Air France about switching the ticket into a ticket for my best friend. I offered to pay a change fee. The US 800 number would not help or transfer me to speak to a manager. Air France said I had to call ***** that the tickets were directly booked through the ***** office. That wasn't true. I told them I was sitting there when he called and purchased them around 8:30pm (6 hours behind ***** time, so they were closed). They insisted I had to call ***** and gave me no choice. I want to add there was no compassion whatsoever. I ended up having to change my ******* phone plan to get this done. I called the ***** office FOUR times. Each time it took about 30 minutes for someone to answer. I explained my situation, they put me on hold to "talk to someone", then the phone abruptly hung up on me. One time may have been an accident, but all four times told me this was standard operating procedure. I called the US 800 number again and they said no refunds or switching tickets is allowed anyway. We have flown Air France many times, mostly in first class, but I will never fly them ever again. Each ticket was almost ******* and I expect they plan to resell my husbands ticket. We did buy travel insurance with Air France partner, Allianz. The charge on our Amex for Allianz came through as an Air France charge. Allianz immediately denied my claim for a refund for my husbands ticket. There seems to be no satisfaction here except to tell my story of why I will never fly Air France again to anyone who will listen. What a horrible greedy company.

Very very disappointed with Airfrance Missing a bag from Airfrance boarded from *** (******) thru ***** and final destination is DFW We have filed a claim and repeatedly no one seems to answer us and gives us a round about.It has been 72 hours and missing a computer all our clothes shoes etc as we had been for a wedding in ****** Ref # DFWAF18486