Business ProfileforAir France

On September 27th my husband daughter and I traveled on *** flight 1652 from ********, ***** to *********, ***********, with an end destination of ********, France. Our flight 1652 was delayed which caused us to miss our connecting flight. As a result we had to wait in line for 3 hours to have a customer service attendant help us to get on another flight the following day. When we arrived at the counter, my daughter was having a tantrum after having to wait for so long. The agent told us that we could have skipped the line, and could have been helped hours prior. We attempted to speak to customer service **** that were walking around the area for assistance prior to reaching the desk, but had one completely walk away from us after making eye contact and asking for help, and another did not mention that kids did not have to wait for assistance. Due to several other flight cancellations and difficulties there were no airline hotels available. We were told by the desk staff (and then later by 3 different *** workers) that we were entitled to getting toiletries covered due to the delay since we did not have access to our bags. We needed diapers for our daughter, toothbrushes , deodarant and other small items. I told the *** that we also did not have any warm clothes, and she told me to be reassured that all expenses we incurred would be covered. We spoke to several other *** **** that made the same statements, that all added expenses could be covered. We bought several items from the airport before departing to our hotel, including sweatshirts for each of us. When I filed by claim number *********, we were told that we were only entitled to a hotel and meals. We were provided a reimbursement for the hotel and for the meals. This was in a ***** opposition to everything the airport customer service **** told us.