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          Find a Location

          British Airways has 27 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileBritish Airways

            Airlines
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            11 W 42nd St Fl 24

            New York, NY 10036-8002

            Visit Website

            Customer Reviews

            1.15/5

            Average of 48 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            763 complaints closed in last 3 years

            304 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 94

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            British Airways has 27 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              11 W 42nd St Fl 24, New York, NY 10036-8002
              BBB File Opened:
              10/1/2000
              Years in Business:
              94
              Business Started:
              1/1/1930
              Alternate Business Name
              • Open Skies
              Business Management
              • Ms. Carol O'Rourke, Customer Relations Manager
              Contact Information

              Customer Contact

              • Ms. Carol O'Rourke, Customer Relations Manager
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              763 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/31/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              I purchased a flight from *** to ************************* for May 2024. In addition to the initial flight, late I purchased an upgrade from business to first. Subsequently I was unable to make the trip on the dates initially booked and had to cancel the trip. Prior to canceling my trip I used that chat feature with British Airways to ask about the tickets being refundable or non refundable. The agent I spoke with confirmed that the ticket and value of $9514.60 was refundable. So I ended up cancelling the ticket and requesting a refund. After applying for a refund and waiting the 7-10 business days, I was told I was only getting approximately a bit over $200 as the ticket was non refundable. I explained that I had a transcript of the conversation in question and was told the entire ticket was refundable. I fought back and forth for months without avail. After 3 months of waiting I disputed the charge with my credit card company. I was able to get the upgrade portion back as BA did not dispute it, however, the initial fare of $5645 was disputed by BA and my merchant would not allow for the refund. In August I filed a complain with the *****. October 18 I received an email from *********************** stating that a refund had been authorized but again no refund has been processed. The customer service agents are useless and tell me it will be 7-10 days. Im tired of waiting. Its been 5 months and BA has been useless. If you think its easy to understand your Contract of Carriage, think again because your own customer service agents cant even figure it out.
              Read More
              Read 762 More Complaints

              Customer Reviews

              48 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Mark W

              10/22/2024

              Worst customer service experience in my life - not even close. I've never dealt with such an awful system and process. Not just airlines - worst than any industry customer service.Lost Luggage on Aug 4 2024 flying out of ****** - when finally arrived on Aug 8 it was damaged. I submitted request for reimbursement, they still have not processed. Their system to enter request is almost unusable - both the online page or from the app. So confusing. No numbers available to call for assistance. Worst online experience in years trying to navigate their customer service app and webpage. When I called back today to 'lost luggage' line, all they could tell me was it is still 'in the queue' and I just need to wait. **************** does not have a number or email address to directly contact them.Our flight was delayed and we missed a connection - we were stuck for two days. I was not paid for two nights hotel and food. I submitted request for reimbursement. I have not received confirmation that the request was received. Tried calling and checking online - only to get a circular runaround. Best I could get is to wait and they will contact me. It's been over two months and I have not heard anything back - with no way to contact customer service to check on progress.Hundreds of dollars and they can't even send an email or text to give me an update. And nowhere on website/app can I check if they have the request or are processing it.They call it customer service - but refuse any contact with the customer. I've spent hours of frustration trying to do something that should be quick and simple
              Read 47 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

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              BBB reports on known marketplace practices.

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