Business ProfileforEtihad Airways

My family and I had a nightmare experience traveling with Etihad Airways. We bought Priority tickets to travel from ******, ******* to ********, ****** via *********. We arrived in ********* prior to 9:00 PM but my one year old son was not feeling well after the first flight. Our flight from ********* to ******** was scheduled for 1:30 AM. At 9:00 PM I immediately began trying to find someone with Etihad support and customer service to help switch our tickets to a later flight so that my son could rest. I called the call center more than five times but each time they were unable or unwilling to help me with changing our tickets to the 9:30 AM flight. They advised that I go to the help desk and that staff there would be able to change our tickets. I went to the help desk and spoke with Etihad staff who told me to call the *********** for help. I told them that I needed to get the tickets switched to a later flight immediately so that we did not lose the tickets, and was told not to worry that the tickets could be reissued for a later flight by customer service No one at the ********************** counter desk, Etihad call center, or Etihad gate could help us. At this point I just wanted to leave ********* and so we bought new tickets to fly out on the 9:30 AM flight. This came at an additional cost of ******** AED. I did not buy tickets that included baggage as we had already been told our baggage could be transferred at no additional charge. We got our boarding passes for the 9:30 AM flight from the check-in desk and they told us our luggage were still being held and could be transferred to our new flight at no extra charge. We went to the gate and were told that we could not board the plane until we paid over $3000 USD in luggage fees! My wife was in tears at this point, exhausted with the horrible customer service we received from **********************, the fact that we had now paid three times for the same flight and luggage. So we paid 3 times for the same horrible trip.