ComplaintsforJPMorgan Chase & Co.
Bank
Additional Complaint Information
Customer Complaint:
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was scammed out of $1100 from an entity that stated it was Chase Bank, this phone call involved the representative explaining that my Zelle account had been hacked and walked me through how to update it. In the process he had me Zelle myself the remainder of my money in my account. I was told to log out of my account and log back in an hour and the funds would be returned. I called Chase Bank to report this fraudulent event and was told there was nothing they can do to help and it would be up to me to find this person and get my money back and specifically stated that there is nothing Chase Bank can do to recover my money. I use the Zelle service through Chase Bank. I think they should recover my money and find out who is impersonating them.Business response
02/16/2022
We responded to our customer's concerns by phone on February 16, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
02/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
A debit transaction was made for $2,500 on December 28, 2021. This transaction should have cleared the account within 24 hours due to it being a debit transaction, and under the $5,000 daily limit. This transaction was not debited from the account until February 2, 2022, causing an account deficit. When I would call to check my account balance prior to making purchases, the automated prompt would specify that the current account balance is included with all pending transactions. This transaction was over 30 days old and should have been taken out at the time of purchase. This form of debit resequencing is a common practice among banks to intentionally cause clients to overdraft.Business response
02/14/2022
We responded to our customer's concerns by phone on February 11, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, I made a dispute regarding a duplicate transaction on January 4th and January 5th, 2022. Chase bank claims opened a dispute and took both debits from the merchant (my credit card **** *****), but was suppose to only take one. All month long, I have been communicating with Chase Bank personnel to refund the merchant one of the debits and provide the reference number. My credit card company needs a reference that the credit was sent back. Thanks The claims manager at Chase Bank refuse to speak to me. Only advise is 'we're working on it'.Business response
02/14/2022
We responded to our customer's concerns by phone on February 14, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
01/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am filing a complaint on behalf of my father, *************************. We are filing a complaint against Chase bank. My father sent 2 checks via mail. The checks were stolen from the mailbox and were tampered with. The first check was deposited for a much higher amount. The original check amount was $52. The check had strikethrough and was written out to another person for $5,200. Chase accepted this check that was tampered with and withdrew $5,200 from my father's account. My father immediately called the bank and was on hold for a very long time. He went directly to the bank to report the fraud. He was told he would get his money back in 30 days. The money was withdrawn from his account immediately. We do not understand why Chase is unable to give him his money back immediately. The picture uploaded clearly shows this check was fraudulent. It has cross marks on it and the check was clearly written out to Con ** with a Con ** account number. My father has bills to pay and cannot afford to wait 30 days. It is not right that Chase can deposit a fraudulent check and withdraw the funds from his account very quickly. Chase should have recognized this as fraud and should give him his own money back. A second check that was written out to Con ** was also tampered with and the fraudster tried to deposit the check for $3,900. The check was originally written out for $39. The second check clearly shows it has white-out on the memo line where the Con ** account number was written. This check was not deposited because my father received the alert to confirm if he wrote this check. We do not trust Chase bank anymore. We are customers of Chase for many years and my father has three mortgages with them. We will be switching over to a new bank that is more secure. We are very upset and in financial hardship due to the funds that have not been given back to my father yet.Business response
02/09/2022
We responded to our customer's concerns by phone on February 8, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
02/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
Initial Complaint
01/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have my CHASE account and I use it to make my mortgage payment. I sent my mortgage payment and it returned to my account, so I made a new payment with the amount of 2 statements ($6,625.52) back in 12-30-2021. My mortgage company never got this payment, I did contact CHASE multiple times, went to the bank, nobody did help me at all. They can't locate the check, it was cashed out from my bank account, and now I'm facing troubles with my mortgage company, my payment is delayed and I'm scared of a foreclosure. I have been getting multiple calls and communications about my debit, and it's not fair, because I made the payment, Chase charged me for that, and now they don't give me any support or answers. I don't know what to do.Business response
02/09/2022
We responded to our customer's concerns by phone on February 8, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
01/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Chase before had rejected a check from the City of Philadelphia for me and closed my account. However, in order to rectify the situation, I require written documentation from JPMorgan Chase stating that the funds were never given to me and the account was closed. JPMorgan Chase however has steadfast refused or deflected any attempt to give me documentation, including claiming to have sent a legal copy of the check and explanation only for said document to never arrive. The City now requires a letter from JPM Chase stating the account is closed and you never received funds from the check mobile that was deposited into your bank account. The letter must contain the contact person that researched the missing deposit with their banking information to further this investigation.Business response
02/24/2022
We responded to our customer's concerns by email on February 24, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 2, 2021 I received a telephone call saying my electric would be cut off if I didn't pay immediately. I gave them my debit card information from by Chase Business account. Immediately after the phone call I suspected this was fraud so I walked across the parking lot to a local Chase bank (**** ** ******* *** ** **** *********** **), sat down with a bank representative, explained exactly what happened. He immediately destroyed my debit card (and issued me a new one which I didn't receive for another 5 days). I asked him if any charges have appeared yet, he said "no, and don't worry, if any do I have fraud-protection on my account...". I again specifically asked him if this was all that needed to be done to resolve this issue and he assured me that it was. 2 days later charges showed up in my account totaling almost $2,800. I went back to the bank and was told again "don't worry, just file a claim and I'll get my money back...". So I did. The bank reversed all the charges but then about 1 week later they charged them back to me saying that my claim was denied because I was "scammed". I tried explaining to them that yes, I was scammed, but immediately after I sat down with a bank representative in person and was told not to worry, that they would take care of everything. I found out later that what this person did not do was close my account and start a new one. It was only later after speaking to a different bank person that she closed my account and started a new one. She said that's what the other person should have done to keep this from happening. I escalated this issue with the bank trying to explain that I did everything I could do at the time and that I was told by them that the matter was resolved. As it turned out, it was the banker's lack of action (not closing the account and starting a new one) that allowed the hackers to get access to my bank information after this point.Business response
02/04/2022
We responded to our customer's concerns in our letter dated February 4, 2022. To protect our customer's privacy, we are not providing you with a copy of our letter. Our customer may use their discretion in sharing our response directly with you.Initial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sold my Subaru Forester, which was financed through Chase Finance in November of 2021. They charged me for one month of my loan payment after they received the payoff check from the dealership. They said they sent a check on December 1st, which never was received, I called on the 27th to request a new check since the first never arrived. I called last week as it was now 2 months, and requested a check be overnighted to me. Spoke with them today and they said they are still working on it but seems to be that they are refusing or not sending me the money owed. My monthly payment was $450.07 and I’m looking to get that money ASAP.Business response
01/27/2022
We responded to our customer's concerns in our phone call dated January 27, 2022. To protect our customer's privacy, we are not providing you with details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
01/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and they mailed me my refund check that they owed me and the matter has been resolved.
Sincerely,
***** ****Initial Complaint
01/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I, ******* *****, have spoken to many representatives. Non have complied with my demand as to why the bank chose to close my account. No illegal or fraud activities was involve yet they chose to close my account without my consent. i spoke to supervisor **** from Retail fraud. she also did not tell me or had an explanation to why my bank account was closed for no reason. I have letters that also give no reason to why they closed my business account.Business response
02/10/2022
We responded to our customer's concerns by phone on February 9, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
02/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I feel very disrespected from the business. They told me the same response I got from every rep. Hey can’t not resolve the issue because they don’t not see an issue or can find out any violation to me. Now not only do I feel disrespected but also discriminated because of their response was not valid to me. The business shall be held liable and should compensate me for all the emotion distress they led from closing my accounts with no explanation or reasoning at all. As a consumer by law I demand the right to know why or be compensated for distress and discrimination from an agreement I had with a rep. That all of sudden following week they closed the account from with out explanation.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
******* *****
Initial Complaint
01/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I made an internet transaction thru my bank JP Morgan Chase on Jan 13, 2022. a payment to another financial institution (***** ********* Credit Union) in the amount of $353.00 due on January 17th 2022. This is for a car payment. I normally do this each month without issues. I did not know that Chase has been mailing the payment since last October instead of making an electronic transfer. I learned this when I called ***** ********* Credit Union to check was payment was late. Chase immediately deducted the above funds on the 13th but today, it has been 11 days since the transaction, ***** ********* has not received the payment yet, I am incurring in late fees, additional interests and this will damage my credit, and chase has not provided to a solution to this issue. I have called Chase 3 times, spoke to 5 different representatives (in English and Spanish) and none have provided a solution. All kind of excuses, oh its 5 business days, or no 10 days, the other financial institution has not accepted payment as of yet, oh no you have to wait until 1/23/22. Lastly, they said will provide proof of payment showing payment was sent to them and deducted from my account on the 13th. I need chase to IMMEDIATELY PAY MY $353 ELECTRONICALLY TO ***** ********* CREDIT UNION I NEED FOR CHASE TO PAY ANY AND ALL LATE FEES INCURRED BECAUSE OF THIS TRANSACTION. IF I GET A NEGATIVE SCORE ON MY CREDIT CHASE IS ALSO LIABLE FOR THIS.Business response
01/31/2022
We responded to our customer's concerns by phone on January 27, 2022. To protect our customer's privacy, we are not providing you with any details of our resolution. Our customer may use their discretion in sharing our response directly with you.Customer response
01/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ***********
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Customer Complaints Summary
5,019 total complaints in the last 3 years.
1,837 complaints closed in the last 12 months.