ComplaintsforCiti

• Initial Complaint

  11/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  There was an issue with an account and after everything was fixed and the account was closed my disability check had been sent to that account during that time. Now during the past 6 weeks I have requested my funds be sent back to me on 3 different occasions. I was given a date range I would receive my money and never dud. Everytime I call back they say there is nothing in the notes saying it was requested and would put in a request giving me a new date. This happens everytime. They continually refuse to send me the money that is rightfully mine.

  Business response

  11/30/2021

  
  Please accept this notice that we are investigating the customers concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  
  

• Initial Complaint

  11/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Citi bank has shut an account down in good standing without permission. I was due close to $700 dollars in reward points and now because they decided to drop my account they told me I cannot get my rewards check. In addition to the negative impact on my credit score they decided to not send me a new card with no explanation of why. The account is in good standing with on time payments every month for the past 4 years. To not give me my rewards points check should be a breach of contract and to drop an account that has a good standing and negatively impacting a person credit is not right. That should not be allowed. I still do not know why the account was dropped no explanation.

  Customer response

  12/18/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The bank's response was that even if you are a customer in good standing, we can cancel you and negatively impact your credit because we can (see attachment). Also, we can take you rewards point from you. I spent thousands of dollars on the card in order to get rewards points and they took them from me for no apparent reason.  If I'm upholding my end of the bargain, they should uphold up theirs. Let this be a lesson for anyone wanting to do business with Citi, they are unprofessional and because they state the law allows them to do such a thing they can. I ask Citi do you have any integrity? Regular hard-working people always getting attacked by corporate greed. You should have least honored what you owed to me.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******  
  
  
   
  

  Business response

  12/28/2021

  We responded to the customer on December 15, 2021. If the customer would like to share this information, they can provide a copy of our response to the BBB.
  

• Initial Complaint

  11/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  June 2,2021 I paid off my **** *** account in full through you in the amount of $264.70 transaction #******* The next month they sent a payment of $28 I had paid the balance in full. I assumed it had been sent by mistake the next month they sent a payment of $58.Trying to charge late fee. I tried calling got no answer finally collections called I was to pay what I didn't owe. Legal Shield sent them a letter that received no reply. They are now trying to charge $182.10 in late charges that I do not owe. I would like very much for this to be straightened out soon

  Business response

  11/23/2021

  Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went down to the local branch to submit paperwork for my fathers death(spoke with ********.) she called me a couple days later saying the legal department is requiring myself to retain two lawyer(absurd.) i asked her if i can get a copy or some sort of correspondence to see specifically what is being asked. i was told no, and theres nothing she can send me. i told her that is insane if your asking me to do something but wont send me something that explains that. after some time she said i can speak with her manager. after waiting on hold for 10 minutes she was like ok let me get my manger(not sure why i waited 10 minutes) than put me on holdd for another few minutes till i spoke with the manager.(**** *******) Who was even more useless. i asked for the documentation on what you were requesting. gave my email. its been almost a week and still no email. he also said he was going send another email to the legal team and will get back with me. again been almost a week and no call. First off, being told i need to retain two lawyers to gain access to my fathers account is crazy. i am the court appointed administrator. not sure why i am getting pushback. if citi bank would like to pay for the lawyers retainers, i have no issue. i am broke and do not have money for this. and is completely unfair to force someone to do so. Plus the disrespect to the customer for not calling back or emailing me when i was told i was going to. Seems like no one cares about the customer at this branch and is very sad to have to deal with this mess plus the death of my father and you guys not making it a easy process.

  Business response

  11/23/2021

  Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  

  Customer response

  12/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I would like to keep complaint open until an acceptable outcome occurs 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

  Customer response

  12/30/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Been 2 weeks and still no resolution. Called today and was told the case was closed. Not sure why when they didn’t even speak with me about this “resolution” they are trying to close this case twice with no resolution

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******  
  
  
  
   
  

  Business response

  01/20/2022

  Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  
  

• Initial Complaint

  11/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have serious issues using Citibank online banking and it's always challenging to reach their customer service. When you are lucky and end up reaching them out in India the connection is always choppy or fading in and out making it a total time waster and frustrating experience. I use Zelle to make payments to charity organizations, and I have 2 issues with this service which Citibank is not helping resolve. 1. It asks me for an OTP code to be texted to the phone every single time which wastes a lot of my time. When I am logged into my Citibank account, and I am able to pay other bills, this is a time waster. 2. If I'd like to make multiple payments for the same amount to the same organization but for a different cause/subject, it will simply block me from doing so and there is no option to continue with this. This is again quite frustrating. It's my account and my money and I should be allowed to make as many payments I chose to to the same person. All I can say is I have an account with Chase and I don't have any issues whatsoever. And when I need customer service I am able to speak with someone in the US without any line quality issues at any time. I even tried to reach a personal banker that was assigned to me (please see email attached) with no response. Why assign a personal banker when he/she is not interested in servicing you?

  Business response

  11/23/2021

  Please accept this notice that we are investigating the customer’s concerns. We will respond directly to the customer, if applicable, via phone, email, or mail within 15 days.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩