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          Find a Location

          Godiva has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Godiva

              333 W 34th St Fl 6 New York, NY 10001-2566

            • Godiva

              1245 Worcester St Ste 1148 Natick, MA 01760

            • Godiva

              800 Boylston St Spc 39 Boston, MA 02199

            • Godiva Chocolatier Inc

              100 Greyrock Pl Stamford, CT 06901-3118

            • Godiva Chocolatier Inc

              139 Mill Rock Rd E Old Saybrook, CT 06475-4201

            Business ProfileGodiva

            Chocolates
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            333 W 34th St Fl 6

            New York, NY 10001-2566

            Visit Website
            (212) 984-5900

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 98

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Godiva has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Godiva

                333 W 34th St Fl 6 New York, NY 10001-2566

              • Godiva

                1245 Worcester St Ste 1148 Natick, MA 01760

              • Godiva

                800 Boylston St Spc 39 Boston, MA 02199

              • Godiva Chocolatier Inc

                100 Greyrock Pl Stamford, CT 06901-3118

              • Godiva Chocolatier Inc

                139 Mill Rock Rd E Old Saybrook, CT 06475-4201

              Headquarters
              333 W 34th St Fl 6, New York, NY 10001-2566
              BBB File Opened:
              1/22/2003
              Years in Business:
              98
              Business Started:
              1/1/1926
              Business Incorporated:
              8/9/1996
              Type of Entity:
              Corporation
              Alternate Business Name
              • Godiva Chocolatier, Inc.
              Business Management
              • Mr. James Goldman, President, CEO and Director
              Contact Information

              Principal

              • Mr. James Goldman, President, CEO and Director
              Additional Contact Information

              Fax Numbers

              • (212) 984-5901
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              17 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/26/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I ordered candy from Godiva chocolates. Because of confusion with their website, I processed TWO orders. I couldn't reach them to cancel one of the orders--and when I got through to them this morning -- ************** -- I was told that the customer has 10 MINUTES to cancel the order-- and that the best that could be done for me was a 10% discount--and as a special favor, MAYBE I CAN RECEIVE A SECOND 10% DISCOUNT.This is ridiculous and unconscionable. The reason that two orders were placed is Godiva's bad website design. The 10 minute cancellation time is ridiculous and very bad customer service.
              Read More
              Read 16 More Complaints

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Elisabeth M

              12/14/2022

              Godiva Chocolate failed to include 5 chocolate boxes in our order of 52. I sent pictures of the ************* as they requested, but I haven't heard anything from them in over 3 weeks. I have emailed several times We just want our money back for the missing boxes, but it is crickets when I have attempted to follow up with them.
              Read 2 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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