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          Find a Location

          L'Oreal USA has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileL'Oreal USA

            Cosmetic Manufacturers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            10 Hudson Yards

            New York, NY 10001

            Visit Website
            (212) 818-1500

            Customer Reviews

            1.05/5

            Average of 40 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            254 complaints closed in last 3 years

            114 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 71

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            L'Oreal USA has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              10 Hudson Yards, New York, NY 10001
              BBB File Opened:
              11/1/1998
              Years in Business:
              71
              Business Started:
              1/1/1953
              Type of Entity:
              Corporation
              Alternate Business Name
              • IT Cosmetics
              • Lancôme
              • Essie
              • Urban Decay
              • SkinCeuticals
              • Clarisonic
              • Thayers Natural Remedies
              • YSL Beauty
              • Maison Margiela Fragrances
              • Lancome
              • Cosmair, Inc.
              • SoftSheen Carson
              • Garnier
              • Maybelline
              • Redken
              • Kérastase
              • Matrix
              Related Businesses
              Business Management
              • Mr. Laurent Attal, EVP, Research and Innovation
              • Mr. Frédéric Rozé, President/CEO, L'Oreal USA
              • Mr. Jean-Paul Agon, Chairman and CEO, L'Oreal Paris
              • Mr. Marc Speichert, CMO
              Contact Information

              Principal

              • Mr. Frédéric Rozé, President/CEO, L'Oreal USA
              • Mr. Jean-Paul Agon, Chairman and CEO, L'Oreal Paris
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              254 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/11/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I am writing to express my extreme disappointment with ******'s handling of my recent order, #************. I placed an order for shampoo and conditioner with overnight delivery on October 29th.Despite paying for expedited shipping, the package was not delivered the following day. Instead, it was allegedly delivered a day later, but I never received it. I immediately contacted ******'s customer service to report the issue and was assured that a claim would be filed and I would receive either a reshipment or a refund.Given that I had a trip planned and urgently needed the products, I requested a refund. However, a week later, *** is now claiming they have not been in contact with me. I have now spoken to ******'s customer service and *** four times, most recently on November 8th at 11:53 AM, and still have not received a resolution.I kindly request a full refund for order *************. I have been a loyal ****** customer for many years, and this is the first time I have encountered such a frustrating experience. I hope that ****** will take swift action to rectify this issue and restore my trust in their brand.Thank you for your time and attention to this matter.Sincerely,**** *****
              Read More
              Read 253 More Complaints

              Customer Reviews

              40 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Emma R

              11/01/2024

              They post false promo codes that do not apply to items with no apparent or clear T&C, even after reaching out to CS they were not only BLATANTLY RUDE but also could not direct me to any source where this information could actually be found. To summarize, their promo codes are simply false and theyll get you to subscribe on false pretenses, i have no clue how this is legal
              Read 39 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

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              BBB reports on known marketplace practices.

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