Business ProfileforThe Avon Company

July 18th, I ordered 3 Avon items - 2 Skin So Soft lotions and 1 bubble bath and 1 Shower Gel for a total of $51. I really liked the bubble bath and Shower Gel and gave the lotions as a Birthday gift. I found out from the recipient of the lotions that neither had much of a fragrance. I was unable to phone customer service as I was out of country, but I was able to email customer service within just a few days of receiving the order and tell them of my disappointment and requested a refund for the lotions. I received an email back "Thank you for your email. We have received your comments/questions and we will reply as soon as possible. Thank you! I was away out of the country for personal reasons until three days ago, and was checking on my request for a refund and realized I hadn't gotten a refund nor an email about my refund. Today, Sept 11th, I called the customer service number and was told that I should have called them instead of emailing them - "although emailing them about an issue is an option". I explained why I had to email them - that I was out of the country and could not call. I explained I had gotten an email back stating they received my email. I told them that I never received a follow up email and did not get a refund. They told me too much time had past since I placed the order and they would not refund my money - a supervisor told me the same thing. Even after I explained my situation - NO REFUND. We are talking about less than $30 to resolve an issue for a customer. I will never purchase ********************** again. It used to be a great company but now they do not stand behind their products.