Customer ReviewsforAmerican Express Company

I have been an **** member for over a year, and I have the same payment behavior every month. On my last statement, I paid the statement balance off in its entirety before the draft date. However, even with AMEX showing a 0.00 statement balance, they charged me the old balance (close to 5k), essentially double-charging me and drafting my account without permission or a reason to do so in the first place.They are essentially making my account unusable because of a mistake they supposedly cannot correct. A Manager promised to call me by the end of yesterday but failed to do so. If this is the type of nonsense I can expect from them, I will begin the process of replacing this financial institution.

Large ********************** that can not add nor read.They should really learn that $20, doesnt equal $160. A third grader could tell them this.They can allow me to talk to a supervisor because, they are unable to handle it and will have to give a call ******* well as transfer to dispute department and they can not answer either.

I am extremely disappointed with the customer service I received from *********************************************. A fraudulent charge was made on my card through a scam, yet when I contacted them to report it, I was told they wouldnt remove the charge because the company had my credit card information. This is an outrageous stance on fraud protection, especially from a company that markets itself as customer-focused. I expected more vigilance and support in addressing unauthorized transactions. This experience has left me questioning my trust in American Express for future transactions, therefore I cancelled my card after many years of being with them.

American Express will terrorize you worse than any other credit card company!!!! Avoid them at all costs.

Terrible customer service from their chat agents who flat out refuse to answer questions and do their jobs.

I got promotional axp platinum card offer for free rewards points . The condition was to spend certain amount of money in 90 days . I bought axp gift cards to fulfill the offer. *** stating that transaction does not count as valid spending for rewards. I used to have platinum card awhile back , that was not the case.I use ******* one card and use them to buy gift card during holidays for my business, I called ******* one just now and asked if I buy axp gift cards do I get rewards and the answer is yes .I lost my rewards point by using their platinum card.I just got the cards and have not opened envelope. I wish AXP cancel that transaction and let me use ******* one which I always use , so I can get rewards

When I applied for the American express I was told that I wasn't going to pay interest for an year. Now that I got my account statement I was charged interest fee. I called and a lady from the company told me that I wouldn't pay interest rate only if I spend more than 1k one thing like furniture. To me it didn't make sense. I will pay my bill and cut this card.

Fake AE gift cards sold to me in closed packaging at ******. ****** says ** is at fault since one of their employees is clearly causing a high number of fraudulent cards to be packaged. Their customer service is investigating. No response. Ill do a lawsuit if needed.

************** Amex Gold engages in false advertising. I was misled by unfulfilled promises and wasted both time and money. When I applied through Deltas site, I immediately received an email to confirm additional information. I initially wanted to cancel to avoid any impact on my credit score, but an Amex representative convinced me to proceed, promising an immediate virtual card and a $500 bonus applied to my Delta ticket purchase right away. Based on this, I completed the application.Afterwards, I was informed the virtual card wasnt approved, but the physical card would arrive in 3-5 business days. That time passed, and every day I was told the card would arrive the next day. Meanwhile, my ticket price increased, and after 14 days, I lost patience. Finally, 15 days later, I received the card, bought my ticket, and found that the $500 bonus was not applied as promised. When I called Amex, they informed me it would actually take 8-14 weeks for the bonus to process, directly contradicting the first-purchase bonus they advertised.This experience has been a complete waste of money, time, and energy. I should have applied for a *********** card, which would have saved me from this stress and lack of respect, while allowing me to earn points and cash back. Amex no longer lives up to the high standards it once had, and this has been my worst experience with a credit card companyeven as a past **** customer. I absolutely do not recommend **** to anyone

At one time they were great! **************** has become horrible as of recent times. Looking to start using other cards that are just as good or better. After over 30 years the customer care especially when you get a fraudulent charge is very lacking.